2021-10-01 19:59:33 BCC AE ERROR: Particle Illusion UI communication failure. Error code: -1 Particle Illusion exited unexpectedly. Please retry, but if the problem persists contact support

I’ve been running Particle Illusion without issue using 14_5_2 and it prompted to update to 14_5_3 - When I try to launch the Player with AE and Standalone it says

2021-10-01 19:59:33 BCC AE ERROR: Particle Illusion UI communication failure. Error code: -1
Particle Illusion exited unexpectedly. Please retry, but if the problem persists contact support

I’ve unistalled and tried to reveert back to 14_5_2 but no joy :frowning: Same error…

Tried several uninstall - restarts etc… no avail –
please Help!

Windows 10
Latest AE

and details of Machine

2021-09-11 19:06:33 BCC AE NOTICE: Found acceptable OpenCL device ‘NVIDIA GeForce RTX 3060 Laptop GPU’
2021-09-11 19:06:33 BCC AE NOTICE: Accepting platform ‘AMD Accelerated Parallel Processing’
2021-09-11 19:06:33 BCC AE NOTICE: Found acceptable OpenCL device ‘gfx902’
2021-09-11 19:06:33 BCC AE NOTICE: BCC16 OS Details: Windows 10 Home 10.0
2021-09-11 19:06:33 BCC AE NOTICE: BCC16 GPU Name(s): NVIDIA GeForce RTX 3060 Laptop GPU, gfx902
2021-09-11 19:06:33 BCC AE NOTICE: BCC16 GPU Memory(resp.): 6144, 12386

From the log ------------------------------------------------------------

===End of C:/ProgramData/GenArts/rlm/rehost_bccunitparticleillusion.lic
2021-10-01 19:56:37 BCC AE NOTICE:
===Contents of C:/ProgramData/GenArts/rlm/subscriptions.txt:
{
“expired_licenses”: [],
“error_code”: 0,
“last-server-check”: {
“Continuum”: “2021-10-01”
}
}
===End of C:/ProgramData/GenArts/rlm/subscriptions.txt
2021-10-01 19:56:37 BCC AE NOTICE: RLM Server Hostname: No RLM Server Used
2021-10-01 19:56:37 BCC AE NOTICE: product string: bccunitparticleillusion
2021-10-01 19:56:37 BCC AE NOTICE: key: 0476-201…
2021-10-01 19:56:37 BCC AE NOTICE: expiration: permanent
2021-10-01 19:56:37 BCC AE NOTICE: subscription: false
2021-10-01 19:56:37 BCC AE NOTICE: Check for subscription updates - force: 0
2021-10-01 19:56:37 BCC AE NOTICE: LaunchLicenseTool - mode: Check Subscription
2021-10-01 19:56:37 BCC AE NOTICE: Accepting platform ‘NVIDIA CUDA’
2021-10-01 19:56:37 BCC AE NOTICE: Found acceptable OpenCL device ‘NVIDIA GeForce RTX 3060 Laptop GPU’
2021-10-01 19:56:37 BCC AE NOTICE: Accepting platform ‘AMD Accelerated Parallel Processing’
2021-10-01 19:56:37 BCC AE NOTICE: Found acceptable OpenCL device ‘gfx902’
2021-10-01 19:56:37 BCC AE NOTICE: Accepting platform ‘NVIDIA CUDA’
2021-10-01 19:56:37 BCC AE NOTICE: Found acceptable OpenCL device ‘NVIDIA GeForce RTX 3060 Laptop GPU’
2021-10-01 19:56:37 BCC AE NOTICE: Accepting platform ‘AMD Accelerated Parallel Processing’
2021-10-01 19:56:37 BCC AE NOTICE: Found acceptable OpenCL device ‘gfx902’
2021-10-01 19:56:37 BCC AE NOTICE: Licensed render 8BitLib: BCC Particle Illusion
2021-10-01 19:56:37 BCC AE NOTICE: LaunchLicenseTool - result: 0
2021-10-01 19:56:37 BCC AE NOTICE: LaunchLicenseTool - err:
2021-10-01 19:56:37 BCC AE NOTICE: LaunchLicenseTool - out:
2021-10-01 19:56:43 BCC AE ERROR: Particle Illusion exited unexpectedly. Please retry, but if the problem persists contact support@borisfx.com
2021-10-01 19:56:43 BCC AE ERROR: Particle Illusion UI communication failure. Error code: -1
Particle Illusion exited unexpectedly. Please retry, but if the problem persists contact support
2021-10-01 19:59:33 BCC AE ERROR: Particle Illusion exited unexpectedly. Please retry, but if the problem persists contact support@borisfx.com
2021-10-01 19:59:33 BCC AE ERROR: Particle Illusion UI communication failure. Error code: -1
Particle Illusion exited unexpectedly. Please retry, but if the problem persists contact support

You could try resetting the Particle Illusion preferences:

Windows:
On Windows the PI prefs are stored in the registry. Run the Registry Editor and navigate to the path on your system cooresponding to the below: (The specific path will vary.)
[HKEY_USERS\S-1-5-21-2213015865-151293300-3078504149-1001\Software\BorisFX\Particle_Illusion]
Right click on the entry for Particle_Illusion, and select Export to save a copy to the desktop.
Delete the “Particle_Illusion” key and prefs will reset up next relaunch of PI.
If this helps please send us the faulty exported prefs file for analysis.

If that doesn’t help, please file a case with our Support team:
https://borisfx.com/support/open-a-case/

-Jason

Boom! - Many thanks this did the trick!

Thanks for the solution. I’ve added the Reg Pref -

Felix

(Attachment Boris.reg is missing)

Boom! - Many thanks, this did the trick!

Thanks for the solution. I’ve added the Reg Pref and export of log after I did several uninstall’s and reinstalled…

Thanks again…

Felix

Boris.zip (4.78 KB)

Hi, Felix,

Glad to hear that worked for you. So that copy of the prefs registry export was the “broken” one, correct? Would you also be able to send us a new export of the current working prefs registry settings? That would help us narrow down just which change in the prefs on your machine was responsible.

Thanks,
Jason

Here you go, and thanks again

BorisNew.zip (1.51 KB)

Thanks!