[6.0.1 build 100.g575f65f40944] Strange bug - viewport zoomed in, can't zoom out

markspolakovs · June 23, 2019, 8:30pm

I’m running into a strange bug where, after launching tracking (EDIT: happens after scrubbing too, not just tracking), my viewport zooms in to what seems like 100% (not sure) and stays there. The only workaround is to switch workspaces (eg. Classic to Essentials), but then it happens again next time. Clearing cache does not help, only a computer restart does.

Screenshot of what it looks like:

As opposed to what it should look like (and what it does look like after switching workspaces):

Platform: Windows 10.0.18362.175, Intel i7-4790K, 8GB RAM

Log snippet:

Jun 23 22:14:20 (mochaAE_plugin) Commenced logging at Sun Jun 23 22:14:20 2019
Jun 23 22:14:20 (mochaAE_plugin) Build Date Nov 13 2018
Jun 23 22:14:20 (mochaAE_plugin) Version 6.0.1 build 100.g575f65f40944 win_x86_64.
Jun 23 22:14:20 (mochaAE_plugin) Windows 10 64-bit
Jun 23 22:14:20 (mochaAE_plugin) Style sheets directory: :/stylesheets
Jun 23 22:14:20 (mochaAE_plugin) Locale: default
Jun 23 22:14:23 (mochaAE_plugin) Using at most 80 percent of system memory
Jun 23 22:15:01 (mochaAE_plugin) Setting up 219 actions for usage logging
Jun 23 22:15:01 (mochaAE_plugin) Setting up GL widget WITH vertical sync
Jun 23 22:15:02 (mochaAE_plugin) **************** GPU Information ****************
Jun 23 22:15:02 (mochaAE_plugin) Platform:
Jun 23 22:15:02 (mochaAE_plugin) 	Profile: FULL_PROFILE
Jun 23 22:15:02 (mochaAE_plugin) 	Version: OpenCL 1.2 
Jun 23 22:15:02 (mochaAE_plugin) 	Name: Intel(R) OpenCL
Jun 23 22:15:02 (mochaAE_plugin) 	Vendor: Intel(R) Corporation
Jun 23 22:15:02 (mochaAE_plugin) 	Extensions: cl_intel_dx9_media_sharing cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_d3d11_sharing cl_khr_depth_images cl_khr_dx9_media_sharing cl_khr_gl_sharing cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_icd cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_spir
Jun 23 22:15:02 (mochaAE_plugin) 
Jun 23 22:15:02 (mochaAE_plugin) Device:
Jun 23 22:15:02 (mochaAE_plugin) 	Name: Intel(R) HD Graphics 4600
Jun 23 22:15:02 (mochaAE_plugin) 	Vendor: Intel(R) Corporation
Jun 23 22:15:02 (mochaAE_plugin) 	Version: OpenCL 1.2 
Jun 23 22:15:02 (mochaAE_plugin) 	Driver version: 20.19.15.4835
Jun 23 22:15:02 (mochaAE_plugin) 	Global memory size: 1.6 GiB
Jun 23 22:15:02 (mochaAE_plugin) 	Local memory size: 64.0 KiB
Jun 23 22:15:02 (mochaAE_plugin) 	Number of computing units: 20
Jun 23 22:15:02 (mochaAE_plugin) 	Maximum work group size: 512
Jun 23 22:15:02 (mochaAE_plugin) 	Maximum work item dimension: 3
Jun 23 22:15:02 (mochaAE_plugin) 	Maximum work item sizes: (512, 512, 512)
Jun 23 22:15:02 (mochaAE_plugin) 	Maximum clock frequency: 1300 MHz
Jun 23 22:15:02 (mochaAE_plugin) 	Available for tracking: yes
Jun 23 22:15:02 (mochaAE_plugin) 	Available for remove: yes
Jun 23 22:15:02 (mochaAE_plugin) 
Jun 23 22:15:02 (mochaAE_plugin) 
Jun 23 22:15:02 (mochaAE_plugin) Device:
Jun 23 22:15:02 (mochaAE_plugin) 	Name: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
Jun 23 22:15:02 (mochaAE_plugin) 	Vendor: Intel(R) Corporation
Jun 23 22:15:02 (mochaAE_plugin) 	Version: OpenCL 1.2 (Build 10094)
Jun 23 22:15:02 (mochaAE_plugin) 	Driver version: 5.2.0.10094
Jun 23 22:15:02 (mochaAE_plugin) 	Global memory size: 3.9 GiB
Jun 23 22:15:02 (mochaAE_plugin) 	Local memory size: 32.0 KiB
Jun 23 22:15:02 (mochaAE_plugin) 	Number of computing units: 8
Jun 23 22:15:02 (mochaAE_plugin) 	Maximum work group size: 8192
Jun 23 22:15:02 (mochaAE_plugin) 	Maximum work item dimension: 3
Jun 23 22:15:02 (mochaAE_plugin) 	Maximum work item sizes: (8192, 8192, 8192)
Jun 23 22:15:02 (mochaAE_plugin) 	Maximum clock frequency: 4000 MHz
Jun 23 22:15:02 (mochaAE_plugin) 	Available for tracking: no (CPU devices are not supported)
Jun 23 22:15:02 (mochaAE_plugin) 	Available for remove: yes
Jun 23 22:15:02 (mochaAE_plugin) *************************************************
Jun 23 22:15:44 (mochaAE_plugin) **************** GPU Information ****************
Jun 23 22:15:44 (mochaAE_plugin) OpenCL device selected:
Jun 23 22:15:44 (mochaAE_plugin) 	Name: Intel(R) HD Graphics 4600
Jun 23 22:15:44 (mochaAE_plugin) 	Vendor: Intel(R) Corporation
Jun 23 22:15:44 (mochaAE_plugin) *************************************************
Jun 23 22:15:46 (mochaAE_plugin) GPU module error: Building OpenCL program ':/GPU/Tracker/buffer__kernels.cl' failed. Log: 2:3:26: error: OpenCL extension 'cl_khr_fp64' is unsupported
Jun 23 22:15:46 (mochaAE_plugin) 
Jun 23 22:15:46 (mochaAE_plugin) 	Function: void __cdecl GPU::Program::build(const class GPU::Context &)
Jun 23 22:15:46 (mochaAE_plugin) 	Line: 138
Jun 23 22:15:46 (mochaAE_plugin) 	Type: OpenCL error
Jun 23 22:15:46 (mochaAE_plugin) 	Code: (-11: CL_BUILD_PROGRAM_FAILURE)
Jun 23 22:15:46 (mochaAE_plugin) Failed to initialize GPU tracker
Jun 23 22:17:39 (mochaAE_plugin) [Project manager] Started saving project file C:\Users\Marks\AppData\Roaming\Imagineer Systems Ltd\Autosave/mochaAE_plugin-6_aftereffects-16.mocha.autosave
Jun 23 22:17:39 (mochaAE_plugin) [Project manager] File encryption: N
Jun 23 22:18:50 (mochaAE_plugin) [Project manager] Started saving project file C:\Users\Marks\AppData\Roaming\Imagineer Systems Ltd\Autosave/mochaAE_plugin-6_aftereffects-16.mocha.autosave
Jun 23 22:18:50 (mochaAE_plugin) [Project manager] File encryption: N
Jun 23 22:19:10 (mochaAE_plugin) Setting up 219 actions for usage logging
Jun 23 22:19:10 (mochaAE_plugin) Setting up GL widget WITH vertical sync
Jun 23 22:19:10 (mochaAE_plugin) **************** GPU Information ****************
Jun 23 22:19:10 (mochaAE_plugin) Platform:
Jun 23 22:19:10 (mochaAE_plugin) 	Profile: FULL_PROFILE
Jun 23 22:19:10 (mochaAE_plugin) 	Version: OpenCL 1.2 
Jun 23 22:19:10 (mochaAE_plugin) 	Name: Intel(R) OpenCL
Jun 23 22:19:10 (mochaAE_plugin) 	Vendor: Intel(R) Corporation
Jun 23 22:19:10 (mochaAE_plugin) 	Extensions: cl_intel_dx9_media_sharing cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_d3d11_sharing cl_khr_depth_images cl_khr_dx9_media_sharing cl_khr_gl_sharing cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_icd cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_spir
Jun 23 22:19:10 (mochaAE_plugin) 
Jun 23 22:19:10 (mochaAE_plugin) Device:
Jun 23 22:19:10 (mochaAE_plugin) 	Name: Intel(R) HD Graphics 4600
Jun 23 22:19:10 (mochaAE_plugin) 	Vendor: Intel(R) Corporation
Jun 23 22:19:10 (mochaAE_plugin) 	Version: OpenCL 1.2 
Jun 23 22:19:10 (mochaAE_plugin) 	Driver version: 20.19.15.4835
Jun 23 22:19:10 (mochaAE_plugin) 	Global memory size: 1.6 GiB
Jun 23 22:19:10 (mochaAE_plugin) 	Local memory size: 64.0 KiB
Jun 23 22:19:10 (mochaAE_plugin) 	Number of computing units: 20
Jun 23 22:19:10 (mochaAE_plugin) 	Maximum work group size: 512
Jun 23 22:19:10 (mochaAE_plugin) 	Maximum work item dimension: 3
Jun 23 22:19:10 (mochaAE_plugin) 	Maximum work item sizes: (512, 512, 512)
Jun 23 22:19:10 (mochaAE_plugin) 	Maximum clock frequency: 1300 MHz
Jun 23 22:19:10 (mochaAE_plugin) 	Available for tracking: yes
Jun 23 22:19:10 (mochaAE_plugin) 	Available for remove: yes
Jun 23 22:19:10 (mochaAE_plugin) 
Jun 23 22:19:10 (mochaAE_plugin) 
Jun 23 22:19:10 (mochaAE_plugin) Device:
Jun 23 22:19:10 (mochaAE_plugin) 	Name: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
Jun 23 22:19:10 (mochaAE_plugin) 	Vendor: Intel(R) Corporation
Jun 23 22:19:10 (mochaAE_plugin) 	Version: OpenCL 1.2 (Build 10094)
Jun 23 22:19:10 (mochaAE_plugin) 	Driver version: 5.2.0.10094
Jun 23 22:19:10 (mochaAE_plugin) 	Global memory size: 3.9 GiB
Jun 23 22:19:10 (mochaAE_plugin) 	Local memory size: 32.0 KiB
Jun 23 22:19:10 (mochaAE_plugin) 	Number of computing units: 8
Jun 23 22:19:10 (mochaAE_plugin) 	Maximum work group size: 8192
Jun 23 22:19:10 (mochaAE_plugin) 	Maximum work item dimension: 3
Jun 23 22:19:10 (mochaAE_plugin) 	Maximum work item sizes: (8192, 8192, 8192)
Jun 23 22:19:10 (mochaAE_plugin) 	Maximum clock frequency: 4000 MHz
Jun 23 22:19:10 (mochaAE_plugin) 	Available for tracking: no (CPU devices are not supported)
Jun 23 22:19:10 (mochaAE_plugin) 	Available for remove: yes
Jun 23 22:19:10 (mochaAE_plugin) *************************************************

martinb · June 23, 2019, 11:56pm

Are you working in Linear space by any chance?

Also try turning OFF your zoom window. It’s possibly your zoom window has been made large and is blocking your actual viewport.

markspolakovs · June 25, 2019, 7:30pm

I am working in linear space - and turning off my zoom window does not help.

maryp · June 25, 2019, 8:58pm

Sounds like we will have to delete your program preferences then, as something has gone wrong there. It looks like you are on windows, so you’ll need to exit out of Mocha and any other programs and then edit your registry keys to do this.

Open Regedit.exe on windows
Navigate to HKEY_CURRENT_USER\Software\Imagineer Systems Ltd
Delete any entries under the above heading.

When you restart Mocha, these should repopulate back to factory defaults. That should reset any window resolution differences.

Cheers,
Mary