Adobe cc plugin activation error

hi all,

trying to activate mocha pro adobe plugin but getting this error

mocha_error

i have made sure proxy is off and im directly connected to the internet

i have re installed the adobe cc mocha pro plugin but hasnt worked

anything else i can try please

thanks,
rob

Hi there! This appears to be a firewall issue. Can you reach activation.genarts.com on port 80?

If you visit http://activation.genarts.com you should see a small Boris FX logo in the middle of the page. If it’s not there, there is a networking problem.

sorry just been busy with other stuff, ok thanks martin, i will try this

if i am doing it through a proxy do i need to add a file somewhere to say for it to use the proxy