AE Mocha CS6 crashes on startup

I can’t get Mocha to work. I am on a Mac. snow leopard 10.6.8, when ever I try and use it, it brings up an error message “mocha ae cs6 quit unexpectedly”. then it gives me an error report.
I really need this to work, I have several shots where I need to remove a tattoo, and I think Mocha will be the best solution for it. Please help! :slight_smile:

Hi Matt,
That sounds like a codec issue. Usually we tell people to please make sure you can open the file in quicktime. If you can open the file in quicktime and have double-checked that your quicktime drivers and video drivers are up to date, then your files should work in mocha. There are certain types of codecs and file types that mocha can’t read, usually native, unprocessed codecs off of cameras. It may be that you need to convert the file to something mocha would have an easier time of reading, like a quicktime or an image sequence. If your screen is black for clips but not for images, it is most likely the codec for the movie files.
As a basic rule, mocha usually can’t read anything quicktime can’t. So, if you’re ever unsure if mocha can read your files, you can test it again that way in the future. Rarely, though, quicktime is able to open files that mocha can’t. It’s just a good way to test the files before you load them into mocha.
However, you may want to try converting the clip to a file we know for sure that mocha recognizes, like a TIFF or JPEG sequence, to test and make sure that mocha is running properly. If it works on TIFFs, it is operating normally. But it sounds like your codecs are, for some reason, not registering with mocha at all. If you have to use “all files” to load in a file, mocha probably won’t read it.
While your clip files may be listed on our list of supported files (as an .MP4), it might be that there’s some sort of custom camera codec on your footage that is hanging mocha up. The reality of the situation is while we support many file types, we don’t necessarily support all of their compression codecs.
Any other quicktime format should work really, or another type of .avi, even h264 seems to work. So can you try changing the format of your movie to something like a standard quicktime?
Mp4 is compressed in a way that mocha has trouble with. Try using just .mov with a standard codec.
Alternately… If it’s not a codec issue, you will need to reinstall mocha, if it’s the version that comes with AE, that means reinstalling AE.

Awesome, gratz on wrapping!

Thank you!!! that project is over. I wound up trying Mocha PRO which worked out great. I haven’t had time to troubleshoot. Mocha AE yet.