An error occurred, please try again

Using the most recent Mocha Pro 2020 OFX in the most recent Fusion Studio 16.2.

I just entered back into the Mocha Pro plugin and I’m being met with a message saying “An error occurred, please try again.” and the export options for masks and for tracking are greyed out for all splines.

I’m not able to get the tracking data or shape data out now and I’ve lost a bunch of work.

I need more information to solve this for you, can you send me the log or send me a screenshot, preferably both?

Can you also tell us the frame range of the footage you’re working with in Fusion? What does the frame number start at?