Whenever I try to open up Mocha from After Effects I get a black screen. I get the initial pop-up box to Start but after that, it’s a black screen with no loading wheel for my mouse even. I’ve tried uninstalling and reinstalling After Effects twice, didn’t work. I have also tried deleting Mocha preferences and restarting my laptop twice (a solution I saw from another forum post), which also did not work. My laptop specs:
- Microsoft Office 10 Version 1903 (OS Build 18362.720)
- Graphics card: I don’t think I have one, just the Microsoft Basic Display Driver
- After Effects Version 17.0.5 (Build 16)
Here are the pics of the black screen and an error message that pops up every time I try to close the black screen.