Black Screen on Sapphire

I don’t know what could have caused this, but when i try to add a Sapphire plugin to my video, It only shows a red X but doesn’t show the video. Yes, this is on Vegas Pro 19 on Windows and 64-bit. Also i reinstalled it. Can any of you people know what has caused this crap?

A red X indicates a problem with your license. Please contact support and have your activation key handy (it’s on your invoice when you purchased Sapphire), and we can get you squared away ASAP.

Thanks,
Brian