We are 3 months into a monthly subscription of the Sapphire plugin for Adobe FX.
Our renewal was on September 14th, 2020.
We were billed and received a receipt from your Stripe integration.
You also EXPIRED our license on the same day you took payment, as though the subscription wasn’t paid, and we just spent the last week wasting our time trying to debug this for the designer using the license.
Our account lists our credit card as Valid, and shows that auto-renew is on. It also lists our next renewal date as being one week ago. In the past.
If someone see’s this from BorisFX today or over the weekend, please help.
We urgently need this to work.