BUG report, can you investigate?


#1

Hi,
this is an issue that’s driving me crazy (and I thank all the staff for the support and help… even if they keep saying they do not see any problem!).

My zoom windows (Mocha Pro 2019 - AE CC) do NOT show a portion of the video I am working on (as they should do), but only a small group of HUGE PIXELS (about four of them).

After countless experiments (= a good amount of wasted time) I managed to isolate the problem:

• If in AE the project is set on “linearize working space” ----> HUGE PIXELS PROBLEM !!!
(screenshot: https://www.dropbox.com/s/o6drogdgjes854i/PROBLEM.jpg?dl=1)

• If in AE the project is NOT set on “linearize working space” ----> everything fine
(screenshot: https://www.dropbox.com/s/y28suv631ok0sc1/NO-PROBLEM.jpg?dl=1)

Could you confirm? Can anybody do a small test on a Mac?
Actually “linearize working space” is quite important for a lot of task (related for example to C4D)
Can you help me?
Is it a BUG (actually not a small one… for me at least)?

Hope to hear from you asap
PS: same problem on 3 different retina MacBoook (Mocha Pro demo version AE)


#2

Thank you for letting us know, we will look into it!


#3

You genius! We’ve been trying to find the cause for this bug for months and could never reproduce it.
Now we have a lead on it we can look into fixing the problem after the next patch update is out.


#4

Thank you guys! I love Mocha and I am proud to be one of its users!