Cannot activate Mocha Pro plugin for AE

Installing on a new PC (windows 10) but when I enter activation I get a message saying I’ve reach the number of activations permitted with this key. I have already removed BorisFX apps from my old computer. I have tried the BorisFX activation manager but it only shows BCCAE and not Mocha Pro plugin for AE. Can you reset my license or show me a way to fix this issue. Thank you.

Hi there,

Please send your activation code in a new support case here: https://borisfx.com/support/open-a-case/ and someone well help you get sorted.

We can’t help you on the forum because activation codes are private.