Can't activate BC11

Hello, I recently purchased boris contiuum 11 but when i try to activate it, I cant type in any keys or copy paste the activation code into the bar. Any advice?

Cheers
Holly

Can you provide additional details? What flavor of Continuum 11 are you using (e.g. Adobe, Avid, OFX, FxPlug)? What host are you using? What OS? Are you trying to active in the installer, or by running the activation tool directly, or by using the License window inside a running plugin? It might be best to take up this type of issue directly with the Support team at support@borisfx.com