Chat is not available on site

No matter how many times I call after the message of
‘Thanks! We’ll connect you with one of our agents right away.’ in the chat consultation,
there is no answer even after waiting for several days.
I sent an email three times, but no response.
Was it because it was difficult to answer, so it was blacklisted?

I am paying and using the money properly,
but I am being sued by a Korean law firm as an illegal user of Sapphire.
The Korean law firm said that they filed a complaint with the IP access record sent by Boris FX, and that Boris FX does not provide IP records to anyone, but we need to quickly check the facts.
Please help me.