I’ve found Mocha to be totally unreliable so far. It is constantly crashing my Avid and it is a gamble as to whether it will save the work I do when I close out of it. How do I go about having someone from Boris look at this? I’ve had this issue from the very first day of installing. There must be some combination of hardware and software config that is screwing this up but I need help finding it.
Macbook Pro 2019 15 inch
2.4GHz Core i9
32GB 2400 DDR4
Radeon Pro 560X 4GB
Mojave 10.14.6
Avid Media Composer 2018.12.8
Mocha Pro plugin
Whenever I open Mocha through the effects editor in Media Composer, Mocha will open up fine but as soon as i save and go to close it, it crashes the whole system and I lose everything. This happens the first time i use mocha after a restart. It then starts working a bit better and crashes less regularly but it still crashes. I can’t rely on it at all to complete any work without it losing everything. Thoughts?