I love Boris-Products... but customer-support...?! meh

I´m a long time borisfx user (continuum, sapphire, mocha) and very happy with the products.
but I’m very disappointed about customer-support…
i tried since 2-3 weeks to get a response via email, opening a support-case and even facebook (messenger). BUT no response.
I can see a ticket is opened in my account, but also no response.
And sadly this isn’t the first time i have trouble getting in touch with the support-team.
I had the same thing a year ago…

If someone from Boris is reading here… please get in touch. i have some licensing questions.

Thank YOU !!!

P.S.: I know we are in special (=hard) times at the moment and i don’t expect to get a feedback same day… but THIS is not good.

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Hi,

Thanks for letting us know. I’ll make sure that you are responded to, and sorry for the inconvenience.

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Thanks, Victor!

Glad to hear.

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