Image file format not supported

As a standalone works just fine but when trying to use it as plug-in for PS CC says that file format is not supported (tried psd and jpg). Win10, latest version of PS, drivers up-to-date, 64

Can you tell me the exact set of steps you are doing prior to receiving the error?

Hi Marco,

I run PS as admin because of the other plug-ins
Open the image psd or jpg
Make a copy ctrl + J for non-destructive workflow
Open filters > Boris fx > Optics 2022
Optics opens and then the box of “Image file format not supported”
appears in the middle

I also tried changing Background to an smart object but with the same
result.

Jari

Silhouette/Optics Product Manager / Designer via Boris FX Forum
kirjoitti 10.5.2022 22:38:

I am not able to reproduce the problem on my Windows machine. I suggest opening a case with support. They will probably need to do a remote session on your machine to see what is going on. Boris FX Support

Have done that already and I thought that´s why You were handling the
case.

Silhouette/Optics Product Manager / Designer via Boris FX Forum
kirjoitti 10.5.2022 23:22:

The Optics forum is for discussing tips, tricks, feature requests, and best practices for Photoshop, Lightroom, and the Optics and standalone application. If you are having technical support or licensing issues, the proper place to seek help is through support.