Installation Problem BCC11 for Media Composer on Windows 8.1

I purchased and downloaded BCC11. I was told to just install it over BCC10. I deactivated the BCC10 license, and installed v 11 and activated the license. When I opened Media Composer, and went to the BCC effects, in the registration information I am still seeing the BCC10 license information. I have attempted to uninstall and reinstall, but am still presented with BCC10.
I have even tried an install using compatability mode for Windows 8.1 which yielded the same result.
Any information on how to get past this would be appreciated.

Hey Danny. You need to go directly to support for this (it’s a free service). You can reach them at Cheers, Peter.