I am having issues with Continuum in Avid on my iMac. I was using it perfectly fine, and then out of nowhere it started saying “This Boris FX product is in trial mode…” I didn’t even quit the project, it was working and then just stopped. I checked the registration info and it says my serial number is valid. Then when I click activate it says the activation has failed. I tried uninstalling and reinstalling both Avid and BCC. I have actually had this happen multiple times. And in the past, someone at Boris would help me troubleshoot by either sending me an unlock code, or sending me a new license file. I tried using the previous unlock code and license file they sent me, but those didn’t work. So I reached out again and they are now telling me that they cannot do this and that I will need to purchase a new license for them to help me. Has anyone had this issue before and know how to fix it? Why would they help me last time but now they won’t? I purchased this product so don’t understand why I can’t use it at all. And the only way for someone to help me with the issue, is to buy a completely new license.
I am on Mac 10.13.6. Using Media Composer 2018.12.12. My Boris Continuum is version 10.0.6
Thank you!