Licensing error

Hi, I just opened up Mocha Pro 3.1.1 and it’s telling me "There was a licensing error and Mocha Pro is running in unlicensed learning mode "
When I attempt to Activate the software again, it gives me the following error.
Request Failed: Server Error: The maximum number of activations for this license has been reached. Please contact license@imagineersystems.com for assistance.
I have only activated Mocha Pro on the allowed 2 machine maximum so I’m unclear why I am receiving this message.
Also, FYI I was attempting to submit a support request via the web form regarding this but when I click ‘Send’ nothing happens.

Generally, in the future, this is best filed through our support cases here: http://www.imagineersystems.com/contact_form

But I am happy to help you here. You will need to EMAIL (mailto:maryp@imagineersystems.com) me your activation code, do not publicly post it on the forums, and I will reset it for you.

I am guessing you are seeing this issue because you are on Mountain Lion. If you have V3 of mocha this is an easy workaround; just download the beta.

The Public Beta for mocha 3.2.0 Prerelease is now live, and with it comes some major bug fixes. Including the OS X Mountain Lion Support issue where Users experienced license issues when upgrading to OS X Mountain Lion 10.8.3. We have resolved this with FlexLM and now mocha will detect ALL hardware ids on the system to avoid cases where they may change.

This is a patch release with internationalization features and several defect fixes (like loading the splash screen when mocha is loaded in the command line, as in when AE opens it).

Since this is the beta for mocha 3.2.0, we encourage you to test it vigorously and let us know of any characters that do not look correct, or any problems you experience reading, writing, exporting or rendering files.

You can download and read more about the BETA here: http://forum.imagineersystems.com/showthread.php?t=1955

If you do not wish to download the beta in order to attempt to resolve flexlm issues, you are welcome to hold off until 3.2.0 is officially released, and we recommend that you hold off if you’re in the middle of a project. This is only if you would like access to the flex fix early, though it comes with basic beta warnings: we don’t recommend that you switch to beta for working on real projects, this is for testing purposes only.

Cheers,
Mary

Generally, in the future, this is best filed through our support cases here: http://www.imagineersystems.com/contact_form
But I am happy to help you here. You will need to EMAIL (mailto:maryp@imagineersystems.com) me your activation code, do not publicly post it on the forums, and I will reset it for you.
I am guessing you are seeing this issue because you are on Mountain Lion. If you have V3 of mocha this is an easy workaround; just download the beta.
The Public Beta for mocha 3.2.0 Prerelease is now live, and with it comes some major bug fixes. Including the OS X Mountain Lion Support issue where Users experienced license issues when upgrading to OS X Mountain Lion 10.8.3. We have resolved this with FlexLM and now mocha will detect ALL hardware ids on the system to avoid cases where they may change.
This is a patch release with internationalization features and several defect fixes (like loading the splash screen when mocha is loaded in the command line, as in when AE opens it).
Since this is the beta for mocha 3.2.0, we encourage you to test it vigorously and let us know of any characters that do not look correct, or any problems you experience reading, writing, exporting or rendering files.
You can download and read more about the BETA here: http://forum.imagineersystems.com/showthread.php?t=1955
If you do not wish to download the beta in order to attempt to resolve flexlm issues, you are welcome to hold off until 3.2.0 is officially released, and we recommend that you hold off if you’re in the middle of a project. This is only if you would like access to the flex fix early, though it comes with basic beta warnings: we don’t recommend that you switch to beta for working on real projects, this is for testing purposes only.
Cheers,
Mary

Hi, I just opened up Mocha Pro 3.1.1 and it’s telling me "There was a licensing error and Mocha Pro is running in unlicensed learning mode "

When I attempt to Activate the software again, it gives me the following error.

Request Failed: Server Error: The maximum number of activations for this license has been reached. Please contact license@imagineersystems.com for assistance.

I have only activated Mocha Pro on the allowed 2 machine maximum so I’m unclear why I am receiving this message.

Also, FYI I was attempting to submit a support request via the web form regarding this but when I click ‘Send’ nothing happens.