Loading Primatte Studio

Had an issue with Vegas Pro 20 so I had to reinstall it. After that I couldn’t use Primatte Studio so the team was nice enough to reset it for me, and it worked for one day. Now when I go to use it, it takes a while to come up. I get message saying “Vegas is working…” When it does come up I get that red X again. Please can someone help me?

Hi @rummlys! Thank you for your patience. Did you already connect with support on this and have a ticket? It might be best to reply to that ticket, although I’ll drop a link to this issue to the support team.

Thanks its working now.

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