I am currently running Windows 11 AE 2023 and am running into an issue where I receive a pop up window of “Thank you from Boris FX” upon opening Mocha AE to track a shot. This causes both Mocha and the popup window to become unresponsive, and forces me to close both and thus rendering me unable to use Mocha entirely.
I actually had been able to open Mocha several times before this happened to attempt tracking a shot and creating my track data in AE a few times, so I am unsure of what’s causing this issue. Any help is appreciated! Screenshot of the window in question:
The setting you want to add is called
HKEY_CURRENT_USER\SOFTWARE\BorisFX\Mocha AE Plugin 9\DontShowOfferAgain
which needs to be set to a string (REG_SZ) with the value “true”.
I’ve attached a .reg file that you can uncompress and double-click on from Windows Explorer. Mocha AE Plugin 9 - DontShowOfferAgain.zip (388 Bytes)
Thanks, we’ll flag a defect to see if we can find out why this dialog would be causing problems.
@el.gumbo Do you have any network permissions or firewalls/port blocking? This dialog can check for updates but should default to the local installation if it can’t find a network. If we can have a copy of your log from the Help menu that will help.