Mocha CC Crashing Upon Launch


#1

Hello,

I have tried multiple times to launch Mocha CC on a clip in After Effects CC 2019 however as soon as I click the “Mocha” button After Effects crashes and brings up the “Send Crash Report” dialogue box.

System Specs:
Windows 10
i7-6700K
32GB DDR4 RAM
GTX 1080 TI

Latest “Creator Ready” Nvidia drivers.


#2

How odd!
Is this the first time launching Mocha AE at all, or did you use it in previous versions?


#3

I had used a trial of Mocha Pro on a previous version of AE sometime last year with no problems.

If it helps, ever since I’ve installed my new GPU I’ve had a lot of problems - Both PP and AE would crash on launch until I downgraded versions, these new updates let me launch no problem again however now Mocha will not launch.

I’ve got the latest Nvidia drivers as well as the latest Win 10 updates so I have no idea what could be causing it. I’ve tried uninstalling and reinstalling the whole Creative Cloud suite as well as resetting my preferences, clearing my caches, etc.


#4

Can you send us the log from here please:
C:\Users[username]\AppData\Local\Imagineer Systems Ltd

Also check to see if this folder is write protected:
C:\Users[user name]\AppData\Local\Temp\Imagineer Systems Ltd\MoTempBCC