Mocha Crashing AE on first run

Hi,

I’m trying to use mocha in AE 2021 (18.1.0 build 38), and every time I try an open Mocha it attempts to open the register dialog, then crashes AE.

Looking through forums, I’ve cleared out the Computer\HKEY_CURRENT_USER\SOFTWARE\Imagineer Systems Ltd\Mocha AE CC Plugin 7 registry entries and rebooted, no luck. I’ve cleared the directory C:\Users\nick\AppData\Local\Temp\Imagineer Systems Ltd\MoTempBCC, but still no go.

I’ve attached the log directory if that helps. Any pointers would be very welcome.

Thanks
Nick

Imagineer Systems Ltd.zip (913.9 KB)

Hi there!

That’s the OCIO directory. You need to grab the log from here:
C:\Users[username]\AppData\Local\Imagineer Systems Ltd

Hi Martin,

Sorry, my mistake. Log file attached.

Thanks
Nick

imagineer.zip (2.1 KB)

Hi Martin,

Any ideas on how I can get Mocha working? I have a project I really need it for.

Thanks
Nick

Hi sorry, I missed the update on this post!

Can you try updating your gpu driver? While it says the Tesla is supported for tracking and remove, you’re on a fairly old driver.

Hi Martin,

No problem, thanks for your reply. Unfortunately that didn’t help. The log from the latest crash reads…

May 04 10:10:43 (mochaAE_plugin) Commenced logging at Tue May 4 10:10:43 2021
May 04 10:10:43 (mochaAE_plugin) Plugin host id: ‘AfterEffects’
May 04 10:10:43 (mochaAE_plugin) Plugin host type: AfterEffects
May 04 10:10:43 (mochaAE_plugin) Build Date Jun 1 2020
May 04 10:10:43 (mochaAE_plugin) Version 7.5.0 build 1284.g70f8ee7e3fe2 win_x86_64.
May 04 10:10:43 (mochaAE_plugin) Windows 10 64-bit
May 04 10:10:43 (mochaAE_plugin) Locale: default
May 04 10:10:43 (mochaAE_plugin) [MediaIO] QuickTime was chosen in Mocha settings as the Video Files Engine but it is not supported. Some file formats will be unavailable.
May 04 10:10:46 (mochaAE_plugin) Setting up 225 actions for usage logging
May 04 10:10:46 (mochaAE_plugin) Setting up GL widget WITH vertical sync
May 04 10:10:46 (mochaAE_plugin) **************** GPU Information ****************
May 04 10:10:46 (mochaAE_plugin) Platform:
May 04 10:10:46 (mochaAE_plugin) Profile: FULL_PROFILE
May 04 10:10:46 (mochaAE_plugin) Version: OpenCL 1.2 CUDA 11.2.162
May 04 10:10:46 (mochaAE_plugin) Name: NVIDIA CUDA
May 04 10:10:46 (mochaAE_plugin) Vendor: NVIDIA Corporation
May 04 10:10:46 (mochaAE_plugin) Extensions: cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_fp64 cl_khr_byte_addressable_store cl_khr_icd cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing cl_nv_copy_opts cl_nv_create_buffer cl_khr_int64_base_atomics cl_khr_int64_extended_atomics cl_nv_kernel_attribute cl_khr_device_uuid
May 04 10:10:46 (mochaAE_plugin)
May 04 10:10:46 (mochaAE_plugin) Device:
May 04 10:10:46 (mochaAE_plugin) Name: Tesla K80
May 04 10:10:46 (mochaAE_plugin) Vendor: NVIDIA Corporation
May 04 10:10:46 (mochaAE_plugin) Version: OpenCL 1.2 CUDA
May 04 10:10:46 (mochaAE_plugin) Driver version: 462.31
May 04 10:10:46 (mochaAE_plugin) Global memory size: 3.2 GiB
May 04 10:10:46 (mochaAE_plugin) Local memory size: 48.0 KiB
May 04 10:10:46 (mochaAE_plugin) Number of computing units: 13
May 04 10:10:46 (mochaAE_plugin) Maximum work group size: 1024
May 04 10:10:46 (mochaAE_plugin) Maximum work item dimension: 3
May 04 10:10:46 (mochaAE_plugin) Maximum work item sizes: (1024, 1024, 64)
May 04 10:10:46 (mochaAE_plugin) Maximum clock frequency: 823 MHz
May 04 10:10:46 (mochaAE_plugin) Available for tracking: yes
May 04 10:10:46 (mochaAE_plugin) Available for remove: yes
May 04 10:10:46 (mochaAE_plugin) *************************************************

Anything else I could try? Is the following line of any importance?

May 04 10:10:43 (mochaAE_plugin) [MediaIO] QuickTime was chosen in Mocha settings as the Video Files Engine but it is not supported. Some file formats will be unavailable.

Thanks
Nick

Terribly sorry again. I was out sick last week and couldn’t respond.

Let’s dive into this:

  • Do you have dual monitors? If so, what is the resolution of these?
  • Can you try installing Mocha Pro here: Boris FX | Boris Mocha Pro 2021 Plug-in for Adobe Windows and tell me if you get the same crash when you apply the effect and open it?
  • Do you run any third-party scripts and plugins in After Effects?