Mocha issues with new GPU

somar1204 · May 6, 2019, 6:25am

Hello everyone,

I have use mocha extensively for a few years but was on hiatus for a few months. Ive since updated my gpu and mocha AE wouldn’t open. Immediate crash. So i downloaded the mocha pro trial to see if it would work stand alone and still immediate crash. I have done a fresh install of both AE and Mocha including deleting registry keys. I’ve never had an issue before upgrading and i’m fearful that thats what is causing my issues. I have a Nvidia Geforce GTX 970 which is not on the supported GPU list. I have updated my GPU drivers as well as Quicktime. I’ve been perusing this forum for a few days now looking for every answer i could before posting but i’m feeling like it’s not a fixable issue

maryp · May 6, 2019, 5:35pm

Does it crash the moment you open it or does it crash when you start tracking? If you can open Mocha at all, go to preferences and turn GPU tracking off, then restart Mocha Pro and see if that fixes your issue. If not, let us know, and send us a screenshot of your preferences.

If it crashes while opening, let me know as well, I think @martinb has a solution for that. I’ll double check.

Cheers,
Mary

somar1204 · May 6, 2019, 5:49pm

Hi Mary,

Immediately on start up for both AE and Pro. Big fan btw, I learned most of what I know from your tutorials

maryp · May 6, 2019, 6:03pm

I am happy to hear that the tutorials have helped you, let me see if we can find the workaround for the GPU and we will see if we can get you sorted.

martinb · May 7, 2019, 12:04am

Can you share your error log please?
On windows you can locate it here:
C:\Users\[username]\AppData\Local\Imagineer Systems Ltd\imagineer.log

somar1204 · May 7, 2019, 3:15am

May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro) RLM version: 12.4BL2
May 06 01:52:27 (mochapro) RLM platform: x64_w4
May 06 01:52:27 (mochapro) OS version: 6.2
May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro) ISV name: genarts
May 06 01:52:27 (mochapro) Hostname: DESKTOP-32H0412
May 06 01:52:27 (mochapro) User: matt
May 06 01:52:27 (mochapro) Working directory: C:\WINDOWS\system32
May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro) Environment:
May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro) HTTP_PROXY=
May 06 01:52:27 (mochapro) RLM_CONNECT_TIMEOUT=
May 06 01:52:27 (mochapro) RLM_EXTENDED_ERROR_MESSAGES=
May 06 01:52:27 (mochapro) RLM_LICENSE=
May 06 01:52:27 (mochapro) RLM_NO_UNLIMIT=
May 06 01:52:27 (mochapro) RLM_PATH_RANDOMIZE=
May 06 01:52:27 (mochapro) RLM_PROJECT=
May 06 01:52:27 (mochapro) RLM_QUEUE=
May 06 01:52:27 (mochapro) RLM_ROAM=
May 06 01:52:27 (mochapro) RLMSTAT=
May 06 01:52:27 (mochapro) genarts_LICENSE=
May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro) RLM hostid list:
May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro) 8aff7f78 uuid=03AA02FC-0414-05FE-FA06-0B0700080009 disksn=4ZBYXT4Q disksn=XW137AR6Y2T5 fcaa14fefa0b 00ff65658969 ip=192.168.0.6
May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro) License files:
May 06 01:52:27 (mochapro) C:/ProgramData/GenArts/rlm
May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro) rlm_init() parameters:
May 06 01:52:27 (mochapro) 1: C:/ProgramData/GenArts/rlm
May 06 01:52:27 (mochapro) 2:
May 06 01:52:27 (mochapro) 3:
May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro) Local licenses which can be checked out:
May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro) Client Cached Licenses (only the highest version # shown):
May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro) In license file C:/ProgramData/GenArts/rlm
May 06 01:52:27 (mochapro) (no server)
May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro) Roaming Licenses:
May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro) [RepriseLicenseManager]: mochapro: No license for product (-1)
May 06 01:52:27 (mochapro) [RepriseLicenseManager]: mpp-multihost-so: No license for product (-1)
May 06 01:52:27 (mochapro) Failed to checkout mochapro.update
May 06 01:52:27 (mochapro) License Error: 0 RepriseLicenseManager failed to checkout feature(s):

mochapro: No license for product (-1)

mpp-multihost-so: No license for product (-1)

May 06 01:52:27 (mochapro)
May 06 01:52:27 (mochapro) Please visit our FAQ at Boris FX for further information.
May 06 01:52:27 (mochapro) Clearing out all features.
May 06 01:52:28 (mochapro) Style sheets directory: C:/Program Files/Imagineer Systems Ltd/Mocha Pro 2019/resources/stylesheets
May 06 01:52:28 (mochapro) Locale: default
May 06 01:52:34 (mochapro) WelcomeScreen: in LE mode, last licence error is:
May 06 01:52:34 (mochapro) License Error: 0 RepriseLicenseManager failed to checkout feature(s):

mochapro: No license for product (-1)

mpp-multihost-so: No license for product (-1)

May 06 01:52:34 (mochapro)
May 06 01:52:34 (mochapro) Please visit our FAQ at Boris FX for further information.
May 06 01:53:07 (mochapro) Setting up 226 actions for usage logging
May 06 01:53:08 (mochapro) Setting up GL widget WITH vertical sync

May 06 01:53:51 (mochapro) Commenced logging at Mon May 6 01:53:51 2019
May 06 01:53:51 (mochapro) Build Date Mar 23 2019
May 06 01:53:51 (mochapro) Version 6.0.3 build 29.ge687ee832d2a win_x86_64.
May 06 01:53:51 (mochapro) Windows 10 64-bit
May 06 01:53:51 (mochapro) TaskManager initialised (0)
May 06 01:53:51 (mochapro) TaskManager: handled timer event from task (0x7d00)
May 06 01:53:51 (mochapro) [RepriseLicenseManager]: initialised with licence dir C:/ProgramData/GenArts/rlm
May 06 01:53:51 (mochapro) [RepriseLicenseManager]: initialisation returned code -102
May 06 01:53:52 (mochapro) [RepriseLicenseManager]: Client-side diagnostics:
May 06 01:53:52 (mochapro) RLM Diagnostics at 05/06/2019 01:53
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) RLM version: 12.4BL2
May 06 01:53:52 (mochapro) RLM platform: x64_w4
May 06 01:53:52 (mochapro) OS version: 6.2
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) ISV name: genarts
May 06 01:53:52 (mochapro) Hostname: DESKTOP-32H0412
May 06 01:53:52 (mochapro) User: matt
May 06 01:53:52 (mochapro) Working directory: C:\WINDOWS\system32
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) Environment:
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) HTTP_PROXY=
May 06 01:53:52 (mochapro) RLM_CONNECT_TIMEOUT=
May 06 01:53:52 (mochapro) RLM_EXTENDED_ERROR_MESSAGES=
May 06 01:53:52 (mochapro) RLM_LICENSE=
May 06 01:53:52 (mochapro) RLM_NO_UNLIMIT=
May 06 01:53:52 (mochapro) RLM_PATH_RANDOMIZE=
May 06 01:53:52 (mochapro) RLM_PROJECT=
May 06 01:53:52 (mochapro) RLM_QUEUE=
May 06 01:53:52 (mochapro) RLM_ROAM=
May 06 01:53:52 (mochapro) RLMSTAT=
May 06 01:53:52 (mochapro) genarts_LICENSE=
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) RLM hostid list:
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) 8aff7f78 uuid=03AA02FC-0414-05FE-FA06-0B0700080009 disksn=4ZBYXT4Q disksn=XW137AR6Y2T5 disksn=Z4YBTXQ4 fcaa14fefa0b 00ff65658969 ip=192.168.0.6
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) License files:
May 06 01:53:52 (mochapro) C:/ProgramData/GenArts/rlm
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) rlm_init() parameters:
May 06 01:53:52 (mochapro) 1: C:/ProgramData/GenArts/rlm
May 06 01:53:52 (mochapro) 2:
May 06 01:53:52 (mochapro) 3:
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) Local licenses which can be checked out:
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) Client Cached Licenses (only the highest version # shown):
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) In license file C:/ProgramData/GenArts/rlm
May 06 01:53:52 (mochapro) (no server)
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) Roaming Licenses:
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) [RepriseLicenseManager]: mochapro: No license for product (-1)
May 06 01:53:52 (mochapro) [RepriseLicenseManager]: mpp-multihost-so: No license for product (-1)
May 06 01:53:52 (mochapro) [RepriseLicenseManager]: Client-side diagnostics:
May 06 01:53:52 (mochapro) RLM Diagnostics at 05/06/2019 01:53
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) RLM version: 12.4BL2
May 06 01:53:52 (mochapro) RLM platform: x64_w4
May 06 01:53:52 (mochapro) OS version: 6.2
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) ISV name: genarts
May 06 01:53:52 (mochapro) Hostname: DESKTOP-32H0412
May 06 01:53:52 (mochapro) User: matt
May 06 01:53:52 (mochapro) Working directory: C:\WINDOWS\system32
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) Environment:
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) HTTP_PROXY=
May 06 01:53:52 (mochapro) RLM_CONNECT_TIMEOUT=
May 06 01:53:52 (mochapro) RLM_EXTENDED_ERROR_MESSAGES=
May 06 01:53:52 (mochapro) RLM_LICENSE=
May 06 01:53:52 (mochapro) RLM_NO_UNLIMIT=
May 06 01:53:52 (mochapro) RLM_PATH_RANDOMIZE=
May 06 01:53:52 (mochapro) RLM_PROJECT=
May 06 01:53:52 (mochapro) RLM_QUEUE=
May 06 01:53:52 (mochapro) RLM_ROAM=
May 06 01:53:52 (mochapro) RLMSTAT=
May 06 01:53:52 (mochapro) genarts_LICENSE=
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) RLM hostid list:
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) 8aff7f78 uuid=03AA02FC-0414-05FE-FA06-0B0700080009 disksn=4ZBYXT4Q disksn=XW137AR6Y2T5 disksn=Z4YBTXQ4 fcaa14fefa0b 00ff65658969 ip=192.168.0.6
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) License files:
May 06 01:53:52 (mochapro) C:/ProgramData/GenArts/rlm
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) rlm_init() parameters:
May 06 01:53:52 (mochapro) 1: C:/ProgramData/GenArts/rlm
May 06 01:53:52 (mochapro) 2:
May 06 01:53:52 (mochapro) 3:
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) Local licenses which can be checked out:
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) Client Cached Licenses (only the highest version # shown):
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) In license file C:/ProgramData/GenArts/rlm
May 06 01:53:52 (mochapro) (no server)
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) Roaming Licenses:
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) [RepriseLicenseManager]: mochapro: No license for product (-1)
May 06 01:53:52 (mochapro) [RepriseLicenseManager]: mpp-multihost-so: No license for product (-1)
May 06 01:53:52 (mochapro) Failed to checkout mochapro.stable
May 06 01:53:52 (mochapro) License Error: 0 RepriseLicenseManager failed to checkout feature(s):

mochapro: No license for product (-1)

mpp-multihost-so: No license for product (-1)

May 06 01:53:52 (mochapro)
May 06 01:53:52 (mochapro) Please visit our FAQ at Boris FX for further information.
May 06 01:53:52 (mochapro) Clearing out all features.
May 06 01:53:52 (mochapro) Style sheets directory: C:/Program Files/Imagineer Systems Ltd/Mocha Pro 2019/resources/stylesheets
May 06 01:53:52 (mochapro) Locale: default
May 06 01:53:53 (mochapro) WelcomeScreen: in LE mode, last licence error is:
May 06 01:53:53 (mochapro) License Error: 0 RepriseLicenseManager failed to checkout feature(s):

mochapro: No license for product (-1)

mpp-multihost-so: No license for product (-1)

May 06 01:53:53 (mochapro)
May 06 01:53:53 (mochapro) Please visit our FAQ at Boris FX for further information.
May 06 01:53:56 (mochapro) Setting up 226 actions for usage logging
May 06 01:53:56 (mochapro) Setting up GL widget WITH vertical sync

May 06 02:10:03 (mochapro) Commenced logging at Mon May 6 02:10:03 2019
May 06 02:10:03 (mochapro) Build Date Mar 23 2019
May 06 02:10:03 (mochapro) Version 6.0.3 build 29.ge687ee832d2a win_x86_64.
May 06 02:10:03 (mochapro) Windows 10 64-bit
May 06 02:10:03 (mochapro) TaskManager initialised (0)
May 06 02:10:03 (mochapro) TaskManager: handled timer event from task (0x7d00)
May 06 02:10:04 (mochapro) [RepriseLicenseManager]: initialised with licence dir C:/ProgramData/GenArts/rlm
May 06 02:10:04 (mochapro) [RepriseLicenseManager]: initialisation returned code -102
May 06 02:10:04 (mochapro) [RepriseLicenseManager]: Client-side diagnostics:
May 06 02:10:04 (mochapro) RLM Diagnostics at 05/06/2019 02:10
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) RLM version: 12.4BL2
May 06 02:10:04 (mochapro) RLM platform: x64_w4
May 06 02:10:04 (mochapro) OS version: 6.2
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) ISV name: genarts
May 06 02:10:04 (mochapro) Hostname: DESKTOP-32H0412
May 06 02:10:04 (mochapro) User: matt
May 06 02:10:04 (mochapro) Working directory: C:\WINDOWS\system32
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) Environment:
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) HTTP_PROXY=
May 06 02:10:04 (mochapro) RLM_CONNECT_TIMEOUT=
May 06 02:10:04 (mochapro) RLM_EXTENDED_ERROR_MESSAGES=
May 06 02:10:04 (mochapro) RLM_LICENSE=
May 06 02:10:04 (mochapro) RLM_NO_UNLIMIT=
May 06 02:10:04 (mochapro) RLM_PATH_RANDOMIZE=
May 06 02:10:04 (mochapro) RLM_PROJECT=
May 06 02:10:04 (mochapro) RLM_QUEUE=
May 06 02:10:04 (mochapro) RLM_ROAM=
May 06 02:10:04 (mochapro) RLMSTAT=
May 06 02:10:04 (mochapro) genarts_LICENSE=
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) RLM hostid list:
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) 8aff7f78 uuid=03AA02FC-0414-05FE-FA06-0B0700080009 disksn=4ZBYXT4Q disksn=XW137AR6Y2T5 fcaa14fefa0b 00ff65658969 ip=192.168.0.6
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) License files:
May 06 02:10:04 (mochapro) C:/ProgramData/GenArts/rlm
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) rlm_init() parameters:
May 06 02:10:04 (mochapro) 1: C:/ProgramData/GenArts/rlm
May 06 02:10:04 (mochapro) 2:
May 06 02:10:04 (mochapro) 3:
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) Local licenses which can be checked out:
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) Client Cached Licenses (only the highest version # shown):
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) In license file C:/ProgramData/GenArts/rlm
May 06 02:10:04 (mochapro) (no server)
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) Roaming Licenses:
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) [RepriseLicenseManager]: mochapro: No license for product (-1)
May 06 02:10:04 (mochapro) [RepriseLicenseManager]: mpp-multihost-so: No license for product (-1)
May 06 02:10:04 (mochapro) [RepriseLicenseManager]: Client-side diagnostics:
May 06 02:10:04 (mochapro) RLM Diagnostics at 05/06/2019 02:10
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) RLM version: 12.4BL2
May 06 02:10:04 (mochapro) RLM platform: x64_w4
May 06 02:10:04 (mochapro) OS version: 6.2
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) ISV name: genarts
May 06 02:10:04 (mochapro) Hostname: DESKTOP-32H0412
May 06 02:10:04 (mochapro) User: matt
May 06 02:10:04 (mochapro) Working directory: C:\WINDOWS\system32
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) Environment:
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) HTTP_PROXY=
May 06 02:10:04 (mochapro) RLM_CONNECT_TIMEOUT=
May 06 02:10:04 (mochapro) RLM_EXTENDED_ERROR_MESSAGES=
May 06 02:10:04 (mochapro) RLM_LICENSE=
May 06 02:10:04 (mochapro) RLM_NO_UNLIMIT=
May 06 02:10:04 (mochapro) RLM_PATH_RANDOMIZE=
May 06 02:10:04 (mochapro) RLM_PROJECT=
May 06 02:10:04 (mochapro) RLM_QUEUE=
May 06 02:10:04 (mochapro) RLM_ROAM=
May 06 02:10:04 (mochapro) RLMSTAT=
May 06 02:10:04 (mochapro) genarts_LICENSE=
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) RLM hostid list:
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) 8aff7f78 uuid=03AA02FC-0414-05FE-FA06-0B0700080009 disksn=4ZBYXT4Q disksn=XW137AR6Y2T5 fcaa14fefa0b 00ff65658969 ip=192.168.0.6
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) License files:
May 06 02:10:04 (mochapro) C:/ProgramData/GenArts/rlm
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) rlm_init() parameters:
May 06 02:10:04 (mochapro) 1: C:/ProgramData/GenArts/rlm
May 06 02:10:04 (mochapro) 2:
May 06 02:10:04 (mochapro) 3:
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) Local licenses which can be checked out:
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) Client Cached Licenses (only the highest version # shown):
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) In license file C:/ProgramData/GenArts/rlm
May 06 02:10:04 (mochapro) (no server)
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) Roaming Licenses:
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) [RepriseLicenseManager]: mochapro: No license for product (-1)
May 06 02:10:04 (mochapro) [RepriseLicenseManager]: mpp-multihost-so: No license for product (-1)
May 06 02:10:04 (mochapro) Failed to checkout mochapro.core
May 06 02:10:04 (mochapro) License Error: 0 RepriseLicenseManager failed to checkout feature(s):

mochapro: No license for product (-1)

mpp-multihost-so: No license for product (-1)

May 06 02:10:04 (mochapro)
May 06 02:10:04 (mochapro) Please visit our FAQ at Boris FX for further information.
May 06 02:10:04 (mochapro) Clearing out all features.
May 06 02:10:04 (mochapro) Style sheets directory: C:/Program Files/Imagineer Systems Ltd/Mocha Pro 2019/resources/stylesheets
May 06 02:10:04 (mochapro) Locale: default
May 06 02:10:05 (mochapro) WelcomeScreen: in LE mode, last licence error is:
May 06 02:10:05 (mochapro) License Error: 0 RepriseLicenseManager failed to checkout feature(s):

mochapro: No license for product (-1)

mpp-multihost-so: No license for product (-1)

May 06 02:10:05 (mochapro)
May 06 02:10:05 (mochapro) Please visit our FAQ at Boris FX for further information.
May 06 02:10:06 (mochapro) Setting up 226 actions for usage logging
May 06 02:10:06 (mochapro) Setting up GL widget WITH vertical sync

May 06 02:15:47 (mochapro) Commenced logging at Mon May 6 02:15:47 2019
May 06 02:15:47 (mochapro) Build Date Mar 23 2019
May 06 02:15:47 (mochapro) Version 6.0.3 build 29.ge687ee832d2a win_x86_64.
May 06 02:15:47 (mochapro) Windows 10 64-bit
May 06 02:15:47 (mochapro) TaskManager initialised (0)
May 06 02:15:47 (mochapro) TaskManager: handled timer event from task (0x7d00)
May 06 02:15:47 (mochapro) TaskManager: handled timer event from task (0x7d01)
May 06 02:15:47 (mochapro) [RepriseLicenseManager]: initialised with licence dir C:/ProgramData/GenArts/rlm
May 06 02:15:47 (mochapro) [RepriseLicenseManager]: initialisation returned code -102
May 06 02:15:47 (mochapro) [RepriseLicenseManager]: Client-side diagnostics:
May 06 02:15:47 (mochapro) RLM Diagnostics at 05/06/2019 02:15
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) RLM version: 12.4BL2
May 06 02:15:47 (mochapro) RLM platform: x64_w4
May 06 02:15:47 (mochapro) OS version: 6.2
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) ISV name: genarts
May 06 02:15:47 (mochapro) Hostname: DESKTOP-32H0412
May 06 02:15:47 (mochapro) User: matt
May 06 02:15:47 (mochapro) Working directory: C:\WINDOWS\system32
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) Environment:
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) HTTP_PROXY=
May 06 02:15:47 (mochapro) RLM_CONNECT_TIMEOUT=
May 06 02:15:47 (mochapro) RLM_EXTENDED_ERROR_MESSAGES=
May 06 02:15:47 (mochapro) RLM_LICENSE=
May 06 02:15:47 (mochapro) RLM_NO_UNLIMIT=
May 06 02:15:47 (mochapro) RLM_PATH_RANDOMIZE=
May 06 02:15:47 (mochapro) RLM_PROJECT=
May 06 02:15:47 (mochapro) RLM_QUEUE=
May 06 02:15:47 (mochapro) RLM_ROAM=
May 06 02:15:47 (mochapro) RLMSTAT=
May 06 02:15:47 (mochapro) genarts_LICENSE=
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) RLM hostid list:
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) 8aff7f78 uuid=03AA02FC-0414-05FE-FA06-0B0700080009 disksn=4ZBYXT4Q disksn=XW137AR6Y2T5 fcaa14fefa0b 00ff65658969 ip=192.168.0.6
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) License files:
May 06 02:15:47 (mochapro) C:/ProgramData/GenArts/rlm
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) rlm_init() parameters:
May 06 02:15:47 (mochapro) 1: C:/ProgramData/GenArts/rlm
May 06 02:15:47 (mochapro) 2:
May 06 02:15:47 (mochapro) 3:
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) Local licenses which can be checked out:
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) Client Cached Licenses (only the highest version # shown):
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) In license file C:/ProgramData/GenArts/rlm
May 06 02:15:47 (mochapro) (no server)
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) Roaming Licenses:
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) [RepriseLicenseManager]: mochapro: No license for product (-1)
May 06 02:15:47 (mochapro) [RepriseLicenseManager]: mpp-multihost-so: No license for product (-1)
May 06 02:15:47 (mochapro) Failed to checkout mochapro.python
May 06 02:15:47 (mochapro) License Error: 0 RepriseLicenseManager failed to checkout feature(s):

mochapro: No license for product (-1)

mpp-multihost-so: No license for product (-1)

May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) Please visit our FAQ at Boris FX for further information.
May 06 02:15:47 (mochapro) [RepriseLicenseManager]: Client-side diagnostics:
May 06 02:15:47 (mochapro) RLM Diagnostics at 05/06/2019 02:15
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) RLM version: 12.4BL2
May 06 02:15:47 (mochapro) RLM platform: x64_w4
May 06 02:15:47 (mochapro) OS version: 6.2
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) ISV name: genarts
May 06 02:15:47 (mochapro) Hostname: DESKTOP-32H0412
May 06 02:15:47 (mochapro) User: matt
May 06 02:15:47 (mochapro) Working directory: C:\WINDOWS\system32
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) Environment:
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) HTTP_PROXY=
May 06 02:15:47 (mochapro) RLM_CONNECT_TIMEOUT=
May 06 02:15:47 (mochapro) RLM_EXTENDED_ERROR_MESSAGES=
May 06 02:15:47 (mochapro) RLM_LICENSE=
May 06 02:15:47 (mochapro) RLM_NO_UNLIMIT=
May 06 02:15:47 (mochapro) RLM_PATH_RANDOMIZE=
May 06 02:15:47 (mochapro) RLM_PROJECT=
May 06 02:15:47 (mochapro) RLM_QUEUE=
May 06 02:15:47 (mochapro) RLM_ROAM=
May 06 02:15:47 (mochapro) RLMSTAT=
May 06 02:15:47 (mochapro) genarts_LICENSE=
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) RLM hostid list:
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) 8aff7f78 uuid=03AA02FC-0414-05FE-FA06-0B0700080009 disksn=4ZBYXT4Q disksn=XW137AR6Y2T5 fcaa14fefa0b 00ff65658969 ip=192.168.0.6
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) License files:
May 06 02:15:47 (mochapro) C:/ProgramData/GenArts/rlm
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) rlm_init() parameters:
May 06 02:15:47 (mochapro) 1: C:/ProgramData/GenArts/rlm
May 06 02:15:47 (mochapro) 2:
May 06 02:15:47 (mochapro) 3:
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) Local licenses which can be checked out:
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) Client Cached Licenses (only the highest version # shown):
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) In license file C:/ProgramData/GenArts/rlm
May 06 02:15:47 (mochapro) (no server)
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro) Roaming Licenses:
May 06 02:15:47 (mochapro)
May 06 02:15:47 (mochapro)

sorry for the wall, i wasn’t sure how to format it

martinb · May 7, 2019, 5:55am

Ok, so the good news is it’s pretty clear that Mocha is crashing at the GPU initialisation stage.
The question is now to work out why that is happening, as this is a pretty mundane part of the process.

Can you tell me the GPU driver version you’re using?

somar1204 · May 7, 2019, 11:49pm

430.39 is what it says

martinb · May 8, 2019, 12:04am

Thanks Somar.
We have someone looking into the problem.

When testing the same driver on my local Windows machine I can’t replicate the crash, so we need to look at the GTX 970 to see if it has any issues.

In the meantime, quit the host program or Mocha if in standalone and try this:

Open Regedit.exe on windows
Navigate to HKEY_CURRENT_USER\Software\Imagineer Systems Ltd
Locate your preferences entry.
Under the Mocha preferences, set the following values to false:
- EnableCLTracker
- EnableCLRemover
- EnableCLImageProc
Reopen Mocha

The values above will disable GPU preferences so we can see if this has any effect on opening the program.

somar1204 · May 8, 2019, 1:48am

I’m not seeing a preferences entry. I’m assuming in the Mocha 2019 folder is where i would find it? the parent folder "Imagineer Systems Ltd just has a Default entry that has no value.

martinb · May 8, 2019, 1:52am

Correct, you want to choose the mocha version you’re currently working with, either Mocha Pro 2019, or in the case of Mocha AE CC, the Mocha AE CC Plugin 6 folder.

somar1204 · May 8, 2019, 1:53am

The image i linked is all the available options for that folder. Which one should i be looking at? Sorry for the beginner questions

martinb · May 8, 2019, 1:58am

I see. So it hasn’t had a chance to generate those values yet (possibly because it crashes).
I’ll see if we can get you a .reg file that resets it for you so we can be sure.

somar1204 · May 8, 2019, 2:01am

That would be fantastic and i’m glad i’m not blind/crazy lol.

somar1204 · May 9, 2019, 5:31pm

So I did a fresh install of windows and the stand alone program as well as the AE app are working perfectly. I really appreciate your time and thanks

martinb · May 9, 2019, 10:51pm

Thanks for the update! That is disconcerting though.
Now I want to know what broke it!