Mocha plugin crashes After Effects 2021

Hello,

We have a user that tries to load Mocha plugin on After Effects and doing so crashes the program. She just can’t use it because only trying (opens a register window) crashes the whole thing.

I have read most of the topics referencing this issue but none of the workarounds works for us.

This is the log from the user appdata folder.
imagineer.log.txt (43.8 KB)

Thanks in advance.

Can you try a complete uninstall, deleting the registry keys for Mocha in regedit, and then a complete reinstall? Please let me know if you need more complete instructions for deleting the registry information for Mocha.

Cheers,
Mary

Yes please, where are all the registries that have to be deleted?

Thanks,
R.

Go to HKEY_CURRENT_USER\Software\Imagineer Systems Ltd in Regedit.exe and delete the Mocha entries. You can delete anything inside that entire folder and it will repopulate on reinstalling the software and opening it.