Mocha Pro 2021 Hanging

I apply the effect to the composition, click on the Mocha logo to open the Mocha app but I get a white screen, with “Not Responding” in the title bar and just sits there. I waited several minutes but nothing.

Using the latest version of Mocha 8.0.3 on EA 18.0.1 on Windows 10

This happened before and I reinstalled but unfortunately that is not fixing it this time. I have tried this several times as well.

PLEASE HELP!

Hi there,

Since this is specifically a crash/hang scenario, I highly recommend opening a direct case so we can ask for more technical details about your setup:
https://borisfx.com/support/open-a-case/

Hi Marin, I did. thanks