Mocha Pro in AE crashing and won't export via clipboard

We are getting constant crashes (not responding) during tracking and there is no option to paste the clipboard data in AE showing up, just a greyed out “paste mocha matte” drop down option.

AE - latest version as of today.

OS Name Microsoft Windows 10 Pro for Workstations
Version 10.0.17134 Build 17134
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-U0M109C
System Manufacturer HP
System Model HP ZBook 17 G4
System Type x64-based PC
System SKU 4KU63US#ABA
Processor Intel(R) Xeon(R) CPU E3-1535M v6 @ 3.10GHz, 3096 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date HP P70 Ver. 01.21, 2018-05-02
SMBIOS Version 3.0
Embedded Controller Version 70.105
BaseBoard Manufacturer HP
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume5
Locale United States
Hardware Abstraction Layer Version = “10.0.17134.1”
User Name DESKTOP-U0M109C\Sheldon Edit Suite
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.9 GB
Available Physical Memory 56.9 GB
Total Virtual Memory 73.4 GB
Available Virtual Memory 63.8 GB
Page File Space 9.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Can you try turning off the GPU tracking in Mocha Pro? Also, definitely confirm the latest version of AE, as this sounds like a bug that was fixed in some of the more recent updates.

Try turning off GPU tracking and let me know?


Which version of After Effects are you using? AE 2018 15.1.1?

Yes most recent - today