Mocha Pro License Control crashes Avid

I needed to remove my Mocha Pro AVX license from my laptop to move to my mac mini. I can’t. When in the Effect Editor in Media Composer, clicking on the License Control button crashes Avid. I’ve tried with several different projects. If I can’t de-license one system, I can’t license the other. Tech support was able to reset this license (the web site didn’t reset the license when I tried that). I can’t tell if this is because of the Avid beta, the M1, or Mocha.

Harry Miller
editor La Brea, The Predator, The Lafayette Escadrille
macOS Monterey 12.2.1
MacBook Pro (16 -inch 2021)
Apple M1 Max
32 GB RAM

Avid Media Composer MC_22.4
BCC 2022.5 (v15.5) b2
MochaPro2022-AVX-9.0.3-26

Hi Harry,

For licensing issues, please contact support here: Boris FX | Open a Case

You can also call 1-888-77-BORIS 9am-5pm EST M-F.

Someone in support should be able to get you sorted out.

Cheers,
Mary

Thanks Mary. I am sorted out as of now. But this is maybe a fixable bug?

Harry

I will let @martinb know.

Hi Harry,

The quickest workaround for the time being is to license inside the Mocha GUI itself, or better yet, use the App Manager:

This is the preferred method as it independently handles all your licenses from one place.

Great. Thank you. I never remember to use the app manager. Now is the time to start.

Harry