Mocha pro monthly subscription not working

Hi,

I’ve just purchased the Mocha pro for adobe in a monthly subscription. I downloaded the plugin however in AE it says that Mocha is on LE mode and if I have a license I need to activate it. I have only received an invoice but no license key or number, please help as I bought it as an emergency but cant even use it.

Can anyone tell me why it won’t work?

If you login to BorisFX’s website, go to My Account and select the ‘Licenses’ menu item, you should find your serial number there.

I have it now, and have activated it but when i apply the mocha tracking on to my layer, there’s still a water mark saying i need to activate my license, i try to activate it again and its asking me if i want to deactivate it. I dont understand whats going on.

thanks for your reply btw

Please contact support for licensing issues: Boris FX | Open a Case

They will get you sorted out in a jiffy. Or you can call 1-888-77-BORIS to get someone to walk you through this process.

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thank you!