Mocha Pro: No GPU acceleration with QNF 456.38 , Quadro RTX 3000 and UHD P630

Hi guys! Just tried to use GPU Planar Tracking, and it reverted to CPU instantly.

I have a Intel UHD P630 and the Quadro RTX 3000 inside - none of them is showing.

Log:

Sep 24 09:55:43 (mochapro) Commenced logging at Thu Sep 24 09:55:43 2020
Sep 24 09:55:43 (mochapro) Build Date Jun 23 2020
Sep 24 09:55:43 (mochapro) Version 7.5.1 build 127.g9540376abd59 win_x86_64.
Sep 24 09:55:43 (mochapro) Windows 10 64-bit
Sep 24 09:55:43 (mochapro) TaskManager initialised (0)
Sep 24 09:55:43 (mochapro) TaskManager: handled timer event from task (0x7d00)
Sep 24 09:55:43 (mochapro) TaskManager: handled timer event from task (0x7d01)
Sep 24 09:55:45 (mochapro) [RepriseLicenseManager]: initialised with licence dir C:/ProgramData/GenArts/rlm
Sep 24 09:55:46 (mochapro) [RepriseLicenseManager]: successfully checked out ‘mpp-multihost-so’/‘bcc-mocha-sapphire-sfx-optics’ version 20200413
Sep 24 09:55:46 (mochapro) [RepriseLicenseManager]: license expires 2021-09-15
Sep 24 09:55:46 (mochapro) Locale: default
Sep 24 09:55:49 (mochapro) Setting up 239 actions for usage logging
Sep 24 09:55:49 (mochapro) Invoking “C:/Program Files/Imagineer Systems Ltd/Mocha Pro 2020.5/bin/bfx-license-tool/bfx-license-tool.exe” --force-check-subscriptions --productline Mocha --feature=all --version 20200413
Sep 24 09:55:49 (mochapro) Setting up GL widget WITH vertical sync
Sep 24 09:55:49 (mochapro) GPU module error: Cannot get info
Sep 24 09:55:49 (mochapro) Function: class isl0::QString __cdecl GPU::info<int(__cdecl *)(struct _cl_platform_id *,unsigned int,unsigned __int64,void *,unsigned __int64 ),struct_cl_platform_id,int>(struct _cl_platform_id *&,int,int (__cdecl *)(struct _cl_platform_id *,unsigned int,unsigned __int64,void *,unsigned __int64 *))
Sep 24 09:55:49 (mochapro) Line: 67
Sep 24 09:55:49 (mochapro) Type: OpenCL error
Sep 24 09:55:49 (mochapro) Code: (-30: CL_INVALID_VALUE)
Sep 24 09:55:49 (mochapro) GPU module error: Cannot get info
Sep 24 09:55:49 (mochapro) Function: class isl0::QString __cdecl GPU::info<int(__cdecl *)(struct _cl_platform_id *,unsigned int,unsigned __int64,void *,unsigned __int64 ),struct_cl_platform_id,int>(struct _cl_platform_id *&,int,int (__cdecl *)(struct _cl_platform_id *,unsigned int,unsigned __int64,void *,unsigned __int64 *))
Sep 24 09:55:49 (mochapro) Line: 67
Sep 24 09:55:49 (mochapro) Type: OpenCL error
Sep 24 09:55:49 (mochapro) Code: (-30: CL_INVALID_VALUE)
Sep 24 09:55:49 (mochapro) GPU module error: Cannot get info
Sep 24 09:55:49 (mochapro) Function: class isl0::QString __cdecl GPU::info<int(__cdecl *)(struct _cl_platform_id *,unsigned int,unsigned __int64,void *,unsigned __int64 ),struct_cl_platform_id,int>(struct _cl_platform_id *&,int,int (__cdecl *)(struct _cl_platform_id *,unsigned int,unsigned __int64,void *,unsigned __int64 *))
Sep 24 09:55:49 (mochapro) Line: 67
Sep 24 09:55:49 (mochapro) Type: OpenCL error
Sep 24 09:55:49 (mochapro) Code: (-30: CL_INVALID_VALUE)
Sep 24 09:55:51 (mochapro) Checked for software updates: Success
Sep 24 09:56:10 (mochapro) Image Router: class isl0::QString __cdecl ISI_ImageIO_Router::uriForFile(const class isl0::QString &,bool,bool) const. failed to get URI for the file.

Failed to open file ‘E:\DCIM\100CANON\MVI_5541.MOV’.

The file is corrupted or in an unsupported format.

Please visit the media support page: http://imagineersystems.com/support/imageio/


Sep 24 09:56:10 (mochapro) class std::unique_ptr<class ISI_ImageIO_Router,class std::function<void __cdecl(class ISI_ImageIO_Router *)> > __cdecl Isildur::getInfoFromMovieFile(const class isl0::QString &,class IS_BaseClipInfo &,class IS_ClipInfo &,bool) line 39: open movie exception
Sep 24 09:56:10 (mochapro) bool __cdecl GUI::validateClipOrImageSequence(class isl0::QString &,class IS_BaseClipInfo &,class IS_ClipInfo &,bool):103. Exception:

Failed to open file ‘E:\DCIM\100CANON\MVI_5541.MOV’.

The file is corrupted or in an unsupported format.

Please visit the media support page: http://imagineersystems.com/support/imageio/


Sep 24 09:56:15 (mochapro) [RepriseLicenseManager]: checking in bcc-mocha-sapphire-sfx-optics

The unsupported file is nothing, i just tried to import without Quicktime.

This sounds like the result of a recent intel driver update which we are in the process of working around.
When Mocha checks the GPUs on the system, the intel chips seem to be causing a problem in recent system updates.
A maintenance update of Mocha will be released when we have the necessary fix in place.

Thanks, thats good to know!
Do you maybe know the last version of the driver it worked with? I really need GPU Power on my current project - would downgrading be helpful?

We aren’t sure which driver caused the problem and we are finalising the patch thus the delay. It could be a windows update or an intel update.

No big deal - i wont start bothering with it for now (not gonna risk breaking the system), im really thankful you guys are working on this issue and im gonna just sit it out. Thanks for letting me know!