Mocha pro plugin


#1

Hi,just loaded the new Mocha Pro Plugin for Hitfilm. I tried to camera solve, but back in Hitfilm i get the nuls but no photo, same applys when i export. I know it is probabily me, things were easier with the last version.


#2

Do you mean that you only get nulls and no 3D camera? Sorry, I want to make sure I understand correctly. Can you walk me through your workflow?


#3

Hi Mary. Well start at the beginning. I loaded the plugin into Hitfilm Pro 2019 and when I tried activate it it kept on crashing with a -1 code I was in constant chat with Boris yesterday with no resolution. So this morning I tried again to activate and it activated,I thought someone had fixed it over night but Michael the Boris rep said no.Anyway I tried to camera solve and took it into Hitfilm. the Nulls were all present but no video footage, I tried to export with the same result.Not much more I can say or think of.


#4

Hi Mary just remembered when this all happens it is a blue screen with the Nulls,don’t know if this helps.maybe I am wrong but when I go back into Hitfilm there are no signs of the nulls I have to click the video away and when I bring it back it is only the blue screen and nulls


#5

Do you have a case I can refer to? Or did you call support?


#6

All I can say is a lad called Michael Roads is the person I was dealing with. He was supposed to get back to me but nothing yet. I thought maybe wrongly he was on to support about the problem. Happy for any help you can give me…Rick


#7

Michael Rhodes


#8

Let me run this past our product specialists and let you know any advice.

Best,

Michael
This is what I got today Mary