"Network error" activation failure


#1

Got my annual BCC 11 subscription activation code. Code is accepted but I get this failure notice:
“Network read error. If you have a proxy server please check the configuration. 0x7cf92b”

Any solutions?

Windows 10
Adobe CC 2018


#2

For problems like this it is best to directly contact support@borisfx.com. It sounds like this machine may be having problems with internet connectivity, but the support team would be best equipped to help you diagnose the problem.


#3

I did…crickets


#4

Resolved on March 2nd with assistance from BorisFX support.


#5

Having the resolution posted would be great for others having the same issue since there was no response to my message left for support to contact me weeks ago


#6

I believe this particular issue required interaction with our support staff to resolve and there is no simple description which can be posted here. We have a very knowledgeable support team so please contact them again since it sounds like there was a communication failure somewhere along the way.


#7

Hi Everyone.

In this case, the user implemented an Offline Activation, but this required a Key file be sent to them, which is specifically crafted based on the 16-digit Key itself. As such, contacting Support about this matter would be necessary, but in cases like these, if you can provide your 16-digit Activation Key for Offline Activation, this will help speed your Support correspondence up.

Thank you.


#8

If this happens I find it’s best to skip the app manager. Activate directly from inside the App. work for Mocha fail as well.