Optics crashes when opening photo

installed optics on new computer 11th Gen Intel® Core i7-11700F (8-Core) Processor
32GB DDR4-2933MHz SDRAM
Drives:
1TB 7200RPM SATA Hard Drive
512GB PCIe® NVMe™ M.2 Solid State Drive
No Optical Drive
Operating System:
Microsoft® Windows 11 Home (64-bit)
Graphics & Video:
NVIDIA® GeForce GTX™ 1660 SUPER, 6GB
optics crashes when trying to open tiff, psd, or jpeg in photoshop, lightroom and standalone. It work in previous 5 year old computer but transferred license to new computer doesn’t work

Can you make sure you are running the most recent graphics driver from nVidia? If that does solve the issue, can you send me one of your images so I can test on my machine?

i got it to work with disabling graphics under preferences then restarting thanks

When you disable the GPU rendering, you will not have GPU acceleration and the effects will be slower to edit and render. If you upgrade to the most recent driver for your graphics card and it starts working with GPU Rendering enabled, that is fastest way to run. If it still doesn’t work, then yes, you would have to run with GPU Rendering disabled.

I have a similar problem, Windows 10 AMD 5900x cpu 128Gb
opening any image in any orientation standalone or in PS plug-in crashes Optics 2022 just after the image is loaded.
GPU setting makes no difference and the original Optics still works without issue
Have logged a ticket ref:_00D2083I._5004G2RLkXl but have had no sensible response from your support team

1 Like

Same thing happening to me. Latest driver Nvidia 3090. Latest Optics version 2.1.
I can open 3 or 4 images and then it starts crashing.I have to restart Photoshop. Disabling GPU inside Optics makes no difference. The program still crashes opening an image.

|Procesador|Intel(R) Core™ i7-8700 CPU @ 3.20GHz 3.19 GHz|
|RAM instalada|48,0 GB|
|Tipo de sistema|Sistema operativo de 64 bits,
BenQ EW3270U (3840x2160@60Hz)
4095MB NVIDIA GeForce RTX 3090 (ZOTAC International)

Sorry to hear you are having issues? Do you have the same issue if you open the same images in the standalone application?

Can you please try the following?

  • Launch Optics and select File > Preferences
  • Disable Live Thumbnails
  • Restart Optics

Can you open an image now? If so, select the Light tab and select S_Glint. Does Optics crash?

1 Like

plug in or stand alone makes no difference

Hooray - at last Progress !!!
disabled live thumbnails, and can now open images without a crash
Selected S_Glint and it renders as it should without crashing

Can you tell me more about your hardware? Graphics card, exact CPU type, number of processors etc?

ASUS X570-F motherboard, AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz, 128 GB DDR4 Ram, NVIDIA GeForce GT640, Driver version 473.37 Release date 05/16/2022. Windows 10 Pro 21H2 OS Build 19044.1766

Yes. Disabling Live thumbnails did the trick. No more crashes. Thank you. I will leave it off until the problem is fixed.

This issues does not occur on our machines, but we will continue to investigate.

@mastix Can you provide your hardware specs as well?

Just been informed case 00210452 is closed as resolved, which it is not - a work around has been provided, not a resolution

The workaround will have to do for now until we can reproduce. If this can’t be solved, the Live Thumbnails will be removed as it is not a critical feature.

1 Like

Operating System
Windows 10 Home 64-bit
CPU
Intel Core i7 8700 @ 3.20GHz 36 °C
Coffee Lake 14nm Technology
RAM
48,0GB Dual-Channel Unknown @ 1200MHz (15-15-15-35)
Motherboard
Gigabyte Technology Co. Ltd. Z370XP SLI-CF (U3E1) 38 °C
Graphics
BenQ EW3270U (3840x2160@60Hz)
4095MB NVIDIA GeForce RTX 3090 (ZOTAC International) 47 °C

Graphics
Monitor
Name BenQ EW3270U on NVIDIA GeForce RTX 3090
Current Resolution 2560x1440 pixels
Work Resolution 2560x1400 pixels
State Enabled, Primary
Monitor Width 3840
Monitor Height 2160
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \.\DISPLAY1\Monitor0
NVIDIA GeForce RTX 3090
Manufacturer NVIDIA
Model GeForce RTX 3090
Device ID 10DE-2204
Revision A2
Subvendor ZOTAC International (MCO)/PC Partner (19DA)
Current Performance Level Level 0
Bus Interface PCI Express x16
Temperature 48 °C
Driver version 31.0.15.1659
BIOS Version 94.02.26.40.81
Memory 4095 MB
Count of performance levels : 1
Level 1 - “Perf Level 0”

As a company, we typically “close” the customer technical support cases that have workarounds with no clear fix in the imminent feature. Don’t worry, this does not mean the issue is dropped… it means to the support team that the customer can continue working and they can move on to other critical cases. Hope this helps clarify.

I personally applaud Marco and the Optics dev team for providing really amazing support on this forum.

Marco responded much more quickly than your other support staff, and only when the issue was raised on the forum, not in response to the ticket that was raised quite some time before