Option to Renew Sapphire Subscription is Unavailible

I have had this plug in for one month and it expired today, I assumed it would automatically withdraw the money form my account to continue the sub, but it did not. I went to the website to renew the subscription, only to click “renew” multiple times for nothing to happen. I have contact their support and no one has answered me further than, “let me send you to my account manager” an hour ago, and my message was left on read. I just want to know how to renew my subscription when the literal renew button does not work. If anyone knows what I could do I would appreciate it, thank you.

Hi There,

I would suggest reaching out directly to Neal B in sales - he may be able to assist you with setting up the subscription. You can reach him here : neal@borisfx.com

Cheers,
Peter.