Particle Illusion 2021 crash

Particle Illusion
#1

Consistently crashes: Open PI, Load View: Edit, click anywhere in the workspace and the app disappears.

Win, i7, RTX2080, 16GB

Faulting application name: Particle Illusion.exe, version: 0.0.0.0, time stamp: 0x600b2d10
Faulting module name: Particle Illusion.exe, version: 0.0.0.0, time stamp: 0x600b2d10
Exception code: 0xc0000005
Fault offset: 0x0000000000067b6c
Faulting process ID: 0x664
Faulting application start time: 0x01d6fefcabd098be
Faulting application path: C:\Program Files\BorisFX\Particle Illusion Standalone\14\lib\ParticleIllusion\Particle Illusion.exe
Faulting module path: C:\Program Files\BorisFX\Particle Illusion Standalone\14\lib\ParticleIllusion\Particle Illusion.exe
Report ID: 4701c112-4c9c-4dad-81b3-bc69e6f5dc38
Faulting package full name:
Faulting package-relative application ID:

Fault bucket 1878921894905415427, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Particle Illusion.exe
P2: 0.0.0.0
P3: 600b2d10
P4: Particle Illusion.exe
P5: 0.0.0.0
P6: 600b2d10
P7: c0000005
P8: 0000000000067b6c
P9:
P10:

#2

Interesting. If you don’t change the view layout, does PI work fine?

Do any of the other layouts cause problems?

#3

Earlier today it would fail every time in (I think) any layout. I certainly tried different layouts and it crashed every time.

Trying again now it is not crashing. Earlier on it didn’t instantiate a new particle system though it took a moment as if it were trying to. Now (this evening) it creates the last particle system I played with.

I think I installed the updated emitter packs before testing it though not 100% sure. I installed over the previous version (the new install removed the older version).

I just uninstalled PI and reinstalled PI. Still works without crashing.

Next uninstalled Continuum. PI now doesn’t start - displays a white window, then closes before displaying the UI.
Reinstalled continuum and PI starts again (and quicker).

#4

Hi,

We have just released a maintenance update to Particle Illusion Standalone 20201 - v14.0.3. Please try updating to this new version which may resolve the problems you were seeing and let us know if you still see any difficulties.

https://borisfx.com/products/particle-illusion/

-Jason