Particle Illusion 2021 Standalone stopped working

Particle Illusion
#1

Hello,
I installed Particle Illusion Standalone 14.0.2 today with Continuum 14.0.0, on Windows 10 Version 1909. After some hours working on it, after I saved and started a renderning it crashed and now the GUI doesn’t run anymore.
The only error message I can find is on Windows Event Viewer

Faulting application name: Particle Illusion.exe, version: 0.0.0.0, time stamp: 0x600b2d10
Faulting module name: Particle Illusion.exe, version: 0.0.0.0, time stamp: 0x600b2d10
Exception code: 0xc0000005
Fault offset: 0x000000000018b6a6
Faulting process id: 0x6dfc
Faulting application start time: 0x01d706ef0a068323
Faulting application path: C:\Program Files\BorisFX\Particle Illusion Standalone\14\lib\ParticleIllusion\Particle Illusion.exe
Faulting module path: C:\Program Files\BorisFX\Particle Illusion Standalone\14\lib\ParticleIllusion\Particle Illusion.exe
Report Id: 17a495a6-ad49-4223-9706-c6778c105efb
Faulting package full name:
Faulting package-relative application ID:

I’ve already tried to logon with another user and reinstall both packages but it still fails.
In which way can I reset it?

Thanks

#2

Have you already tried restarting your machine?

#3

Yes, already restarted. The first thing to do as usual.

#4

Let’s try deleting the preferences from the Registry. Look for:
Computer\HKEY_CURRENT_USER\Software\BorisFX\Particle_Illusion_Standalone

I think you can delete that, then try running PI again. (This assumes that you’re familiar with editing the Registry of course, and are comfortable doing so)

#5

Same as before, I deleted the folder from the registry and as soon as I run the program, it recreates the keys and then it hangs again without opening the GUI.With the same error in the event viewer.

#6

Do you have multiple monitors?

I’m not sure why it would stop working if it was working before, but some people have issues with multiple monitors that we’re trying to duplicate.

#7

No, I’m working on a laptop without a second monitor connected