Particle Illusion crashes on Windows 10 21H2

Event Viewer:

Faulting application name: Particle Illusion.exe, version: 0.0.0.0, time stamp: 0x621013b9
Faulting module name: Particle Illusion.exe, version: 0.0.0.0, time stamp: 0x621013b9
Exception code: 0xc000041d
Fault offset: 0x000000000005271a
Faulting process ID: 0x20c
Faulting application start time: 0x01d841f17cfa56fa
Faulting application path: C:\Program Files\BorisFX\Particle Illusion Standalone\15\lib\ParticleIllusion\Particle Illusion.exe
Faulting module path: C:\Program Files\BorisFX\Particle Illusion Standalone\15\lib\ParticleIllusion\Particle Illusion.exe
Report ID: ce45b40b-45d8-46ba-83d1-5ca81f9b3569
Faulting package full name:

System Info:

Host Name: XXXX
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.19043 N/A Build 19043
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: MXXX
Registered Organization:
Product ID: XXXX
Original Install Date: 15/08/2021, 15:41:26
System Boot Time: 27/03/2022, 16:52:55
System Manufacturer: Acer
System Model: Veriton X2631G
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~3101 Mhz
BIOS Version: Acer P21-B0 , 17/04/2014
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-gb;English (United Kingdom)
Input Locale: en-gb;English (United Kingdom)
Time Zone: (UTC+00:00) Dublin, Edinburgh, Lisbon, London
Total Physical Memory: 8,068 MB
Available Physical Memory: 5,847 MB
Virtual Memory: Max Size: 13,275 MB
Virtual Memory: Available: 11,128 MB
Virtual Memory: In Use: 2,147 MB
Page File Location(s): C:\pagefile.sys
Domain: XXXX
Logon Server: XXXX
Hotfix(s): 5 Hotfix(s) Installed.
[01]: KB5009467
[02]: KB5000736
[03]: KB5011487
[04]: KB5011352
[05]: KB5005260
Network Card(s): 1 NIC(s) Installed.
[01]: Realtek PCIe GbE Family Controller
Connection Name: Ethernet
DHCP Enabled: No
IP address(es)
[01]: 192.168.XXX.XXX
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes

Thanks for help and support,
J.

Hi, most of that info isn’t needed about your PC, or shouldn’t be shared like the IP Address

Desktop PC or laptop?
Windows 10 Pro :+1:
CPU Processor ? (the full name top of the graph)
RAM Memory ? (amount ?)
GPU Graphics ? (the full name top of the graph)
These can be found if you right click the taskbar - Taskmanager - Performance,
Like this

Hi,

Thank you for your help.
I missed the ip address… I will try to remove it…

It is a Desktop PC
CPU: Core i5 4440
RAM: 8GB
GPU: Intel HD Graphics 4600

Thank you,
J.

Hi, thanks, someone from Boris will give you more info, maybe not till tomorrow after the wk’end but i think your PC is old & isn’t powerful enough, Particle illusion is quite intensive,
Your CPU is only just powerful enough but was released in 2013, you don’t have a separate graphics card. & min specs for Particle illusion says 8GB RAM, you only have 8GB, your PC will be using some of that, the specs you posted in the 1st comment say -
Total Physical Memory: 8,068 MB
Available Physical Memory: 5,847 MB

An older computer shouldn’t result in a crash.

What would be more helpful is a description of what happened. Did you see the PI interface before it crashed? Was it a specific action you did that caused the crash?

Has it ever worked, or did it crash the first time you tried it?

Have you tried restarting your computer to see if that helped?
Did you have other applications open? (Try it with all other applications closed – PI the only thing running.)

Hi Alan,

I prepared this computer exclusively for PI…
It never worked… PI starts and then crashes. I can barely see the window frame…
I only installed Google Chrome and PI.
Restart and BIOS update didn’t fix the problem… Windows is fully updated.
I posted Event Viewer details but I can do that again…

Thank you.

Kind regards,
Jose

My guess is it’s an OpenGL issue. Is it possible to update the driver for the embedded Intel GPU? (Graphics driver update)

(I’m not sure if this is something that happens during a Windows update or if it requires some additional action)

Hi Alan,

Thank you for your advice.
I looked into Windows 10 device driver and I couldn’t believe how old (2006) it was!..
I downloaded and installed latest driver for Intel HD 4600 GPU.
After a restart, I managed to run PI successfully.
I also realised that I will need to upgrade computer’s RAM.
Thank you for your support!

Kind regards,
Jose