Problem with import videos

Hey guys good morning.
Im new user here and i have prob.

Well my prob is this:
Image: http://i43.tinypic.com/wwjejb.png

Can help me anyone… ?

I try to open .avi and .mp4 files but nothing…

Hi there,

Please make sure you can open the file in quicktime. If you can open the file in quicktime and have double-checked that your quicktime drivers and video drivers are up to date, then your files should work in mocha. There are certain types of codecs and file types that mocha can’t read, usually native, unprocessed codecs off of cameras and AVIs on Windows. It may be that you need to convert the file to something mocha would have an easier time of reading, like a quicktime or an image sequence. If your screen is black or white for clips but not for images, it is most likely the codec for the movie files that is causing the issue.

As a basic rule, mocha usually can’t read anything quicktime can’t. So, if you’re ever unsure if mocha can read your files, you can test it again that way in the future. Rarely, though, quicktime is able to open files that mocha can’t. It’s just a good way to test the files before you load them into mocha.

However, you may want to try converting the clip to a file we know for sure that mocha recognizes, like a TIFF or JPEG sequence, to test and make sure that mocha is running properly. If it works on TIFFs, it is operating normally. But it sounds like your codecs are, for some reason, not registering with mocha at all. If you have to use “all files” to load in a file, mocha probably won’t read it.

While your clip files may be listed on our list of supported files (as an .MP4), it might be that there’s some sort of custom camera codec on your footage that is hanging mocha up. The reality of the situation is while we support many file types, we don’t necessarily support all of their compression codecs. Please use .mov for better results.

Any other quicktime format should work really, or another type of .avi, even h264 seems to work. So can you try changing the format of your movie to something like a standard quicktime?

Please let me know if you have any questions.

Cheers,
Mary

Have you tried video converter from AppGeeker, it converts anything to anything to fit your need.

You can get it here: Convert AVI to MOV & MOV to AVI on Mac/PC with Original Quality

Really good quality options. It may be other tools available out there, for sure.