I don’t understand why nobody at your company is answering to the ticket we send. I know you try hard to fix the bugs in your systems but you also have to fix your support.
I have send a bug ticket on this site, I also post on creative cow and now I’m writting on this forum (and probably someone from your company will read it in 2 months). I paid for your product !!! Where’s the support?
Again here is my bug: I have two different licenses. One of them can not import footage with .mov. Image sequence, no problem. I have tried with different codec for .mov and nothing. I have tried to reinstall… nothing changed. So, could it be because of the Quicktime update or is it a problem from your software or maybe I am doing something wrong. I don’t know because nobody is helping me in your company.
In hopping that someone will help,