Request about Issue to download product

Hi There, I have paid for the Beauty Studio plugin for Premiere Pro but I can’t get access to the download & serial page. It failed so I don’t have the plugin but I paid for it. Thank’s for your help.
Julien

You should be able to reach the download page here:
Boris FX | Downloads?

You’ll need to create an account and log in before you can access the installer. If that doesn’t work for you, please open a case with Support directly:

OK thank’s I open a case because I still can’t have to the serial I’ve bought.