Sapphire 2021.01 can't show in VEGAS Pro 18

Sapphire 2019.52 can show in VEGAS Pro 18.0 but 2021 can’t. Anyone can help? Thanks!

Only if I cut 2019.52’s “Sapphire.ofx.bundle” folder and copy it to 2021’s “C:\Program Files\Common Files\OFX\Plugins”, It just show in VEGAS Pro 18.

What’s the problem? Anyone can help? Thanks!

Hmmm, we will look into it, but 2021works fine in my version of Vegas 18. In general, you should not be copying folders around. That’s never a good thing.

I want to find out which file that make VEGAS Pro can’t show sapphire. I finally find it is the “Sapphire.ofx.bundle” folder in “C:\Program Files\Common Files\OFX\Plugins”. If the folder is version 2021 then VEGAS Pro 18 will not show sapphire, if it is 2019.52, Vegas Pro will show.

My computer has suffered lnfectious virus some time ago so my system may be a little wrong. I doubt if it is the cause.
However, I can’t reinstall the whold windows, so I have to confirm which file or folder that make VEGAS Pro can’t show it.

Like previously mentioned in this forum, these type cases are best handled by our support team.

Actually I have opened a case and followed what te team said, clear VEGAS Pro plugin cache and so on. However it didn’t solve the problem :worried: