Sapphire Pan and Zoom causing Crashes in Avid

We’re consistently finding that when clients provide an Avid sequence featuring a Sapphire Pan and Zoom effect, when we park on or attempt to interrogate the effect, we get an error message saying Avid cannot locate the still and this often corrupts the timeline and causes computer crashes.

We have been working around this issue by subbing these clips out and doing mixdowns (if it doesn’t crash upon doing so).

Is this a known issue? If so, is there a known cause and a suggested workflow?

We are running the latest version of Sapphire on Avid MC 2019.12 on Windows 10.

Thank you!

Please open a case with Boris FX tech support so we can investigate.