Silhouette 2020 very unstable on macOS 10.13.6?

#1

I’ve been finding Silhouette 2020.0.3 to be very unstable on macOS 10.13.6.

I’m working on very simple projects (morphing between stills), and for some reason, and all of a sudden, when I click on specific Morph nodes, Silhouette will hard crash routinely. I’ve also experienced similar behavior when moving objects around in the Object List. At first I thought it was GPU related (im running an NVIDIA GTX 1080ti), but even after disabling GPU support in the Preferences, the crashes continue. This also happens on multiple machines I’ve tried it on as well.

Is there a log file somewhere that documents the causes of these crashes?

#2

Please file a support ticket at https://borisfx.com/support/open-a-case/ and provide a crash report. This will help us narrow down what the problem is. It is also helpful to indicate what exactly you were doing before the crash.

Please do the following after the crash report is created.

  • In Finder, click on the Go menu and choose Go to Folder… After selecting this command, a text field should appear in Finder.
  • Paste the path ~/Library/Logs/DiagnosticReports/ into the text field.
  • Click the Go button.
  • Attach the most recent crash report to the support case.