SIlhouette activation loop error

Hi,
I submitted a support ticket already but maybe someone had has a similar problem and solution.

I have a monthly boris suite. Silouette stand alone activated fine. Inside Premiere Pro and After effects it is stuck in an activation loop. I do an online activation. It says product activated. then immediately goes into product not activated error (3). if I try to input license again it goes thru same loop. anyone encounter this?

thanks

Are you running Silhouette 2021 for the standalone and plug-in?

hi,

yes. I installed from the latest installer. Perhaps I need to delete the plugin? and reinstall?

Reinstalling should not matter if you know you are running Silhouette 2021. Under normal circumstances, if you activate in the Silhouette standalone, the plug-in will automatically be licensed. It is possible that you may need a different activation code. Support will follow up with you.

thanks. it was an issue with some old licenses in the computer. deleting them and reinstall worked.