Silhouette & Mocha Licensing Problem

Hey guys,

So I try to enter my license activation key for my Bundle Mocha - Silhouette, and I get this error message:
Error -153 requesting activation
Rehostable hostid exists (-153)

I even went as far as buying a new license for the year and it still the same error message.
Note that I uninstall and reinstall the program, change the version of the software and that the license works on an other computer.

I contact your customer service, but I’m sorry to say that it’s not really helpful.
I really need it for work, please help me out.

@granondigital I don’t see any support cases listed under your email or name. Not sure what is going on there.

The easiest thing to do would be to delete your license folder and reactivating. You can do this by deleting the rlm license folder in these locations:
Mac: /Library/Application Support/GenArts/
Win: C:\ProgramData\GenArts
Linux: /usr/genarts/

Hey thanks for the reply,
I did just that and now this code appears :
" Error -148 requesting activation
No rehostable hostid top-level dir (-148)Unknown error: -11 (errno: -11)

It surely listed under

I found your support issue in our system. It was under a different email than your forum email. Please continue working with your support agent.