Too late to get a refund

I have tried, I have really tried to use the particle illusion/continuum/sapphire/ whatever product. It has been well over a year since I purchased what I thought was a stand-alone program and really worked at incorporating it into my hobby projects. I realize its too late to get a refund but this product continuously crashes for no apparent reason, the ‘user-manual’ is anything but, there is no organization to the tutorials so I spend more time trying to find which one applies to an issue only end up guessing at watching something only to find it has nothing whatsoever to do with what I am doing. All in all, as soon as I can find an alternative this thing is being deleted.