Trial Request Failed, I need help ASAP


#1

i have a strict scheduled deadline to stabilize and remove unwanted objects in mocha vr and i need to get them done ASAP, my job is on the line right now and i cannot work unless my mocha pro trial is deactivated, already submitted a report to boris fx and i need this fixed now please
i already tried uninstalling and cleaning the pc with the mocha cleaner s well as ccleaner but everything failed and i’m still getting the “trial request failed error, a previous trial was requested on this machine”, i need help ASAP please


#2

Hi! You might want to try calling into support to expedite the process - 1 888 77 BORIS


#3

Hello.

Please send an email as quick as you can to support@borisfx.com, and write it to Attention Jon. What is needed is for us to perform a temporary licensing/Activation for your mocha VR, but I cannot relay you a Serial right here.

Thank you.


#5

called, no answer
just an answer machine


#6

Hello.

I don’t see anything in the case listing - do you have a Case number that was relayed to you when your email to support went through? If so let me know and I’ll grab it immediately.

Thank you.


#7

Case Number 00134432


#8

Thanks. You should have an email with a full rundown from me by now. Note that the process itself should take only a few minutes in total.


#10

thanks, it finally works, thank you so much