I’m hoping someone from Borix/Imagineer can help me with this.
The PC I was running Mocha VR on had a catastrophic HD failure, so I couldn’t even boot up Windows. I’m now working on another PC but have run into a problem activating Mocha VR. After entering the serial number and my details, pressing the ‘Activate’ button gives me the following error message:
Failed to activate: Failed to activate.
My guess is that I can’t activate it because the previous install needs to be deactivated first. As mentioned above, the HD failure on the previous PC means I have no way of deactivating it myself.
I’ve opened a support ticket but haven’t heard back yet. It’s a real pain, as I have a stereo 360 shot that needs stabilizing, so am twiddling my thumbs waiting at the moment.
Any help much appreciated.
All the best,