Unable to activate license


#1

Hi,

I’m hoping someone from Borix/Imagineer can help me with this.

The PC I was running Mocha VR on had a catastrophic HD failure, so I couldn’t even boot up Windows. I’m now working on another PC but have run into a problem activating Mocha VR. After entering the serial number and my details, pressing the ‘Activate’ button gives me the following error message:

Failed to activate: Failed to activate.

My guess is that I can’t activate it because the previous install needs to be deactivated first. As mentioned above, the HD failure on the previous PC means I have no way of deactivating it myself.

I’ve opened a support ticket but haven’t heard back yet. It’s a real pain, as I have a stereo 360 shot that needs stabilizing, so am twiddling my thumbs waiting at the moment.

Any help much appreciated.

All the best,

Andy


#2

Hi Andy,

Do you think you can send an email to support@borisfx.com with your Serial? You can write it to my attention (ATTN: Jon) - Or, if you’d like, do you have a Case Number that I can look up? I should be able to Reset this Serial or get you an Unlock Code to re-establish your License.

Thanks.

Jon


#3

Hi Jon,

Thanks for your response. I managed to get this resolved with a phone call. J-P sorted it for me.

Thanks again & all the best,

Andy


#4

Hi Andy.

Glad to hear that you are good to go. If anything comes up later, related or unrelated, you can email Support and put it to my Attention.

Thanks.

Jon