Unable to Change Mocha Layout

Dear All,

I am Using adobe after effects 2017. Mocha is totally new for me, When I start using mocha AE my viewer panel very short, Below panel is unable to drag. So at the time of tracking I am not able to get proper details of video. When I zoom it going out of Screen.

 

Request you to please help me to resize layout.

Hi there,

Try going to view in mocha and resetting your view. If that doesn’t work, try this:

It may be that you have some Library problems on your machine.

  • Uninstall your mocha software.
  • Find any Preferences (or .plist) files:
    • On pre-mavericks MAC this will be under /Users/*YOURUSERNAME*/Library/Preferences/
    • On Windows, open the command prompt as an administrator, type regedit in the window, and hit enter. Navigate to HKEY_CURRENT_USER/Software/Imagineer Systems Ltd/mocha
    • On Linux, simply navigate to ~/.config/Imagineer Systems Ltd/mocha Pro 4.conf
  • Delete your preferences files:
    • On pre-mavericks MAC Delete the files that begin with com.imagineersystems.mocha
    • On Windows, Delete the contents of any folder in HKEY_CURRENT_USER/Software/Imagineer Systems Ltd/mocha
    • On Linux, delete only the mocha Pro 4.conf file
  • Re-install the software from scratch by downloading a new mocha installer off of our downloads section.
  • If you are on Mavericks, you will need to try something else to delete your preferences because you will not be able to access and delete your .plist files the way you can on older systems. You may try one of the following techniques:
    • Use friendly solution:
      • Quit the app, and make sure it is not set to run at login.
      • Delete the app’s prefs file (typically in ~/Library/Preferences/Imagineer Systems Ltd/mocha.
      • Logout.
      • Login.
      • Launch the app. Follow mocha’s instructions to reset preferences.
    • Preferred solution:
      • Quit the app.
      • Open Terminal, paste the following, and press Return:
        defaults delete com.imagineersystems.*.plist
      • Launch the app. Follow mocha’s instructions to reset preferences.
It appears you have also logged a case with us in support, simply reply there and I will continue to troubleshoot with you. Cheers, Mary