Updated Continuum but now X shows on effects

I downloaded the updated Continuum with my student licence but now it shows a red X on some effects. I am just trying to experiment with some film grain but am unable to do so due to this happening. If this could be updated or if I could be sent an updated key that would be amazing.

Thanks,

Santiago

The newer version of Continuum might indeed require an updated license. Licensing issues a generally best addressed through the Support and/or Sales teams. Please open a support ticket here:
https://borisfx.com/support/open-a-case/

In the meantime you will likely need to use the prior version.

-Jason

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Thanks Jason for the response! I reached out a few days ago to support but haven’t gotten anything not even a confirmation email. What should I do?

Hi Santiago,

To expedite this you should probably reach out to Neal in Sales … you can reach him here : neal@borisfx.com

Cheers,
Peter.

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