Urgent licensing issue

I need help. through a licensing error, I accidentally saved about 10 hours worth of roto while Mocha was in education mode. Now I can’t do anything with it. I worked in education mode long enough that my backup file was written over. This is due NOW

T

Hi there,

What version of mocha are you using? Because there may be a fix to keep this from happening again. I am happy to reset your file for you though, please send me your mocha roto file and I will unlock it. It will be best if you zip the mocha file up so that email doesn’t alter the format.

If you have any questions or problems, let me know.

Also, these sorts of requests are best pathed through our support form:
http://www.imagineersystems.com/contact_form

Cheers,
Mary

Hi there,

Please email me the file, me email is in my signature. Please also send me your acrivation code and I will reset it. I am out the door to a meeting right now, but will be back shortly and get you all set.

Cheers,
Mary

I get your frustrations about forms, but you’ll get faster service and we can track them better if you use the support forms. That’s why we suggest it.

Cheers,
Mary

I’m on 3.1.1
I upgraded to 3.2 for about 5 min and then went back. can’t remember why, something glaring missing…

can you attach a file here?

T

—Quote (Originally by MaryP)—

Also, these sorts of requests are best pathed through our support form:
http://www.imagineersystems.com/contact_form

Cheers,
Mary
—End Quote—
There is nothing worse, when you’re having a problem and a deadline looming, then filling out a form on a website.

T